Site Reliability Engineer- Team Lead
Pico
$125,000 - $190,000 / year
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Description
Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.
Purpose of the role
Pico is searching for a (Redline) Site Reliability Engineer Team Lead. This is a customer-faced group engaged with our customers, development and production teams to ensure customer success with implementing Redline products. Preferred candidates strive to work in an entrepreneurial environment, have an interest in automation and technology, and are committed to customer satisfaction. This role will lead the regional AMRS SRE team.
Responsibilities and duties (include but not limited to)
- Leadership and team management: The role requires leading a distributed group of SRE engineers across AMRS, managing their schedules and responsibilities, and acting as a player-manager within the SRE department.
- Assist clients in solving problems and maximizing the value of Redline products and services within their enterprise.
- Respond promptly to production issues, provide workarounds whenever possible.
- Replicate customer issues and verify fixes for customer patches and releases.
- Manage production environment:
-
- Software upgrade
- Routine changes
- Proactive monitoring
- Performance tuning of applications
- Assess impact of exchange-driven initiatives and participate in relevant weekend testing
- Work closely with development engineers to promptly resolve customer requests.
- Work closely with Pico server and network teams for issue troubleshooting and change management.
- Elevate Redline managed practice and ensure customer success by:
- Putting in place the necessary automation and scripting.
- Continuous improvement of tools (monitoring, inventory, runbooks.)
Education, Skills and background (incl. Education and Experience Requirements)
- Bachelor’s degree or higher in an Engineering discipline ie. Computer Science, Electrical Engineering, Math or Management Information Systems.
- Prior experience working in a operational environment, as a team leader.
- Experience with financial services front office systems, market data tickerplants, order execution technology and the global exchange technology landscape.
- Strong understanding of Linux and linux performance tuning.
- Solid experience with Intel based computer architecture and IT systems networking
- Experience with programming and scripting, knowledge of Python, C/C++ or Java is a plus.
- Excellent customer service attitude and interpersonal skills.
- Strong communication skills both written and verbal.
- Experience working in a team-oriented, collaborative environment.
- Task and result oriented with strong work ethics and values.
- Ability to be flexible and adapt to any given situation.
Working Arrangements
This is a Hybrid based position with weekly time in the New York City office with the flexibility of working from home. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC). For continuity of service, working early or late shifts, bank holidays and infrequent weekend tests will be required.
IMPORTANT DATA PRIVACY INFORMATION:
This position is available with Pico Services Inc. The controller of your personal data will be Pico Services Inc.
For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.
Be a part of Pico Family
Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
About this role
Leading Pico's regional SRE team means managing a distributed group of engineers while staying hands-on with customer-facing technical work. You'll balance team leadership duties with direct involvement in production support—responding to incidents, troubleshooting issues across Pico's Redline platform, and working closely with development and infrastructure teams to resolve problems quickly. The role demands someone who can shift between strategic team management and tactical problem-solving, with a genuine commitment to customer success.
The ideal candidate has operational leadership experience and deep expertise in financial markets infrastructure: Linux systems, performance tuning, exchange technology, and market data systems. You'll need strong programming skills (Python, C/C++, or Java preferred), solid understanding of computer architecture and networking, and the ability to manage production environments through upgrades, monitoring, and proactive optimization. This is not a purely hands-off management role—you'll be a player-manager expected to replicate customer issues, verify fixes, and drive automation improvements across the team's tools and runbooks.
Based in New York with hybrid flexibility, the position requires availability across multiple time zones (EMEA, US, APAC) and occasional early, late, or weekend shifts for testing and support continuity. The salary range is $125,000–$190,000 depending on experience and relevant certifications.
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Pay for this role
$125,000 to $190,000 per year
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