Claims Account Manager
CBCS
Salary undisclosed
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Description
We are seeking an experienced Account Manager with strong Third-Party Administrator (TPA) or claims experience to manage client relationships and drive performance across auto liability, general liability, and/or workers’ compensation programs. This role serves as the key liaison between clients and internal claims teams, ensuring service excellence, operational efficiency, and strong program outcomes throughout the lifecycle of each account.
Key Responsibilities
- Serve as the primary point of contact for assigned accounts, managing relationships from onboarding through renewal
- Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance, trends, and outcomes
- Monitor claims handling quality and TPA performance, ensuring adherence to best practices, service standards, and regulatory requirements
- Partner with adjusters, supervisors, and leadership to resolve escalations and improve claim outcomes
- Analyze claims data (frequency, severity, lag time, expenses) to recommend cost containment and program optimization strategies
- Support implementation of new accounts, ensuring a smooth transition of claims handling and reporting
- Assist with contracts, renewals, and financial reconciliation, including claim costs and program performance
- Participate in sales presentations and finalist meetings, showcasing claims expertise and service capabilities
Qualifications & Experience
- 3–7+ years of experience within a TPA, insurance carrier, or claims organization
- Strong background in auto liability, general liability, and/or workers’ compensation claims
- Proven experience in a client-facing, consultative, or account management role
- Bachelor’s degree preferred
- Industry designations such as AIC, CPCU, or similar are a plus
Skills & Expertise
- Deep understanding of claims lifecycle, coverage, and TPA service delivery models
- Strong analytical skills with the ability to interpret and present claims data
- Excellent communication and presentation skills with client-facing confidence
- Highly organized with the ability to manage multiple accounts and priorities
- Proficient in claims systems, Microsoft Office (especially Excel/PowerPoint), and CRM tools
About Cottingham & Butler Claims Services (CBCS)
At CBCS, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.
As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.
About this role
CBCS is looking for an experienced Account Manager to own client relationships across auto liability, general liability, and workers' compensation programs. You'd be the main point of contact throughout the account lifecycle—from onboarding through renewal—leading claims reviews, stewardship sessions, and presenting data-driven insights on performance and cost containment. The role requires you to bridge clients and internal teams, monitor claims quality and TPA performance, resolve escalations, and support contract and financial reconciliation.
This position suits someone with 3–7+ years in a TPA, insurance carrier, or claims environment who has worked in a client-facing or account management capacity. You'll need strong analytical skills to interpret claims data, confidence presenting to clients, and proficiency with claims systems and Microsoft Office tools. A bachelor's degree is preferred, and relevant designations like AIC or CPCU are valued. The role is remote and based out of Des Moines, Iowa.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Claims Account Manager postings in Des Moines, and analyze any offer before you accept it.
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