Teacher Membership Specialist
IXL Learning
Salary undisclosed
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Description
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join the Membership Services team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects.
As a Teacher Membership Specialist, you’ll be supporting schools and educators by responding to questions, solving problems, and ensuring they have an exceptional experience with us. You are someone who is passionate about and dedicated to providing the highest quality of service to our growing customer base.
This position requires you to be in our Raleigh, NC, area office.
WHAT YOU'LL BE DOING
- Perform tasks related to sales support such as handling inbound trial and small quote requests, answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce
- Respond to membership questions and assist customers with account purchases, upgrades, renewals, and inquiries
- Effectively communicate key product features and benefits to customers via email and phone
- Receive and assist with purchase orders, credit cards payments and checks
- Provide exceptional customer service to current and prospective customers
- Support IXL classroom and school site license accounts
WHAT WE'RE LOOKING FOR
- Bachelor’s Degree
- 1-2 years experience in customer service, sales or educational organization. Any K-12 classroom experience is a plus
- Comfortable with technology and passionate about bringing technology into the classroom
- Energetic, positive person who works well independently and as part of a team
- Strong written and oral communication skills
- Prior experience with phone systems and communication via email
- Detail-oriented and exceptionally organized
- Exceptional critical thinking, research, and problem-solving skills
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
About this role
Supporting educators and schools at IXL Learning means handling the full membership lifecycle—from fielding trial requests and pricing questions to processing account upgrades, renewals, and purchase orders. You'll be the point of contact for both prospective and current customers, communicating product value via email and phone while managing inquiries in Salesforce. The work blends sales support with customer service, requiring you to solve problems quickly and keep detailed records of every interaction.
This role suits someone with a bachelor's degree and one to two years in customer service, sales, or education who genuinely enjoys working with people and can operate independently. You'll need strong written and verbal communication skills, comfort with technology, and the organizational discipline to juggle multiple inquiries without dropping details. Any classroom experience is valued, and an enthusiasm for EdTech—particularly how it serves K-12 schools—will help you connect with customers and represent IXL's mission effectively.
The position is based in the Raleigh, North Carolina office and requires in-person work. You'd be joining a large EdTech company with a collaborative culture, working alongside a team that's mission-driven about improving learning outcomes for millions of students.
How this employer is doing
average
- H1B: Sponsors Visas
- Recent Acquisition
- Sponsors Visas
In the news
IXL Learning Acquires MyTutor to Expand Global EdTech Footprint, Dealroom
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Teacher Membership Specialist postings in Raleigh, and analyze any offer before you accept it.
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