Credit & Collections Associate
Oldcastle BuildingEnvelope
Salary undisclosed
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Description
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
Job Description
We are seeking a detail-oriented Credit and Collections professional with 3–5 years of experience to join our team. This role will manage an assigned portfolio of accounts, resolve payment issues, and provide actionable insights through regular aging reviews.
The ideal candidate is highly organized, proactive, and an effective communicator with strong Excel skills. Experience with SAP and the construction industry is a plus.
Key Responsibilities
- Monitor aging receivables and conduct collection calls to secure outstanding payments
- Manage assigned accounts and ensure timely resolution of payment issues
- Perform account reconciliations and investigate discrepancies
- Partner with Sales to resolve disputes and customer issues
- Communicate directly with customers to resolve outstanding balances
- Prepare collection letters, notices of intent to lien, and lien documentation as needed
- Track lien and bond claim deadlines and escalate risks as necessary
- Monitor customer creditworthiness and update customer records
- Respond to customer inquiries related to credit and billing
- Manage and resolve email requests (waivers, billing issues, short pays, references, etc.)
- Maintain key performance metrics (DSO and % Current) within assigned portfolio
- Escalate high-risk accounts to Credit leadership
Support Responsibilities
- Provide coverage for team members during absences
- Assist the Collections Manager with additional tasks as needed
Qualifications
- 3–5 years of Credit and Collections experience
- Intermediate proficiency in Microsoft Office Suite, especially Excel
- Experience with credit reporting tools (Experian, Dun & Bradstreet)
- Knowledge of lien laws is a plus
- Strong analytical, organizational, and problem-solving skills
- Excellent communication and time management abilities
- High attention to detail and accuracy
- Ability to work independently and manage multiple priorities
- Comfortable collaborating with internal teams and external customers
- Positive, professional attitude with a customer-focused mindset
- Familiarity with the construction industry is a plus
- High School Diploma or equivalent required; college degree preferred
Key Attributes
- Strong attention to detail
- Ability to negotiate and resolve issues
- Effective multitasking and prioritization skills
- Team-oriented mindset with strong collaboration skills
- Ability to analyze and resolve complex problems
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
About this role
Oldcastle BuildingEnvelope is looking for a Credit & Collections Associate to manage customer accounts and drive cash collection across their Dallas operations. You'd own an assigned portfolio of accounts, making collection calls, investigating payment discrepancies, and working directly with customers to resolve outstanding balances. The role also involves preparing lien documentation, monitoring aging receivables, and tracking key metrics like DSO—requiring strong organizational skills and Excel proficiency to stay on top of multiple priorities.
This position suits someone with 3–5 years of credit and collections experience who works well independently but can also collaborate across Sales and other internal teams to resolve disputes. You'll need intermediate Microsoft Office skills and familiarity with credit reporting tools; SAP experience and knowledge of construction industry practices and lien laws are valued but not required. The role demands attention to detail, problem-solving ability, and a professional demeanor when negotiating with customers on sensitive financial matters.
OBE offers competitive benefits at low employee cost, PTO with floating holidays, and a pay-for-performance culture with potential for annual raises and bonuses. The company operates over 80 facilities across five countries and contributes to major architectural projects nationwide, so you'd be part of a larger organization with room for professional development.
How this employer is doing
solid
- H1B: Sponsors Visas
- Expanding
- Sponsors Visas
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Credit & Collections Associate postings in Dallas, and analyze any offer before you accept it.
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