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JW

Store Leader

JONSSON WORKWEAR

Salary undisclosed

Durban, KwaZulu-Natal, South AfricaOn-site

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Description

At Jonsson Workwear, we don’t do what’s necessary for our customers. We do MORE! Our vision is to serve every customer brilliantly at every opportunity, and one of the ways we achieve this is through our iconic Jonsson Workwear stores. Here, we go to great lengths to create an exceptional and elevated experience for everyone who steps into our world of workwear.

We are seeking a hands-on, results-driven Store Leader for Jonsson Workwear Durban. As the dependable go-to for your team, you will lead daily operations, inspire those around you, and uphold our high standards of service and presentation. Your natural leadership, initiative, and ability to drive accountability will be key to the store’s ongoing success.

The Store Leader role requires someone with proven experience in leading teams, exceptional interpersonal skills, and a passion for delivering outstanding service. You thrive under pressure, follow through on commitments, and take pride in elevating both your team and your store.

The ideal candidate for this essential role will be required to:

  • Oversee all aspects of daily store operations with precision and composure, ensuring a seamless customer experience.
  • Support, guide, and motivate your team, fostering a culture of excellence and collaboration.
  • Communicate effectively with your Regional Leader, your team, and your customers, building strong relationships at every level.
  • Take initiative, delegate tasks, and drive accountability, ensuring that all responsibilities are fulfilled and customer queries are resolved promptly.
  • Be the “go-to” leader—reliable, proactive, and always leading by example in both conduct and presentation.
  • Champion a customer-first mindset, ensuring every interaction reflects our commitment to service excellence.

In line with Jonsson Workwear’s commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.

About this role

Jonsson Workwear is looking for a Store Leader to run its Durban location with hands-on oversight and genuine leadership presence. You'll manage daily operations, lead and develop your team, and ensure every customer interaction reflects the company's commitment to exceptional service. This role demands someone who thrives under pressure, takes initiative without prompting, and holds both themselves and their team accountable to high standards of conduct and presentation.

The ideal candidate brings proven experience leading teams, strong interpersonal skills, and a track record of delivering results in customer-facing environments. You'll need to communicate effectively across multiple levels—with your Regional Leader, your team, and customers—while staying composed and proactive in a fast-paced retail setting. This is a role for someone who leads by example, follows through on commitments, and genuinely enjoys elevating both people and store performance.

This is an in-office position based in Durban, KwaZulu-Natal. Jonsson Workwear actively encourages applications from candidates from designated groups and candidates with disabilities.

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Pay for this role

The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Store Leader postings in Durban, and analyze any offer before you accept it.

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