Customer Service Agent - Lithuanian Speaking
Betsson Group
Salary undisclosed
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Description
Are you a problem solver, excellent communicator and a people person?
If so we are looking for you to join our award winning customer service team based in our stunning offices in Vilnius!
The Wow
You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!
At Betsson Group we work with a Hyrbid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home.
We want you to excel in the following:
- Help both Lithuanian and English speaking customers via e-mail, chat and telephone
- Work together with your team to reach the best customer satisfaction (including other KPI's)
- Translate promotional texts and/or customer surveys in your local language
- Manage customer accounts
- Follow company policies and practices regarding player safety, protection, and responsible gaming
What's in it for me?
Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!
You're good at:
- Communication written and verbal in both Lithuanian and English
- Strong Microsoft Office knowledge
- Background in customer service, this can be face to face, online or via phone calls
- Multi-tasking and time management
Extra Awesome:
- Previous iGaming experience
- Additional language skills: Russian, Latvian, Estonian...
What we offer?
Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.
Good to know:
- Start date: Every second week, training is provided
- Salary: The salary consists of a base salary and a bonus scheme.
- Work hours: As a customer service agent you work shifts
- Location: Vilnius, Lithuania
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About this role
Betsson Group's customer service team in Vilnius is hiring Lithuanian-speaking agents to support players across email, chat, and phone. You'd handle account management, resolve customer issues, and contribute to satisfaction metrics while ensuring compliance with player safety and responsible gaming standards. The role also includes translating promotional materials and surveys into Lithuanian, so strong written and verbal communication in both Lithuanian and English is essential.
The position offers a hybrid arrangement—three days in the office, two remote—and follows a shift-based schedule. You'll work alongside a multicultural team within a fast-paced iGaming environment. The company emphasizes career development and knowledge-building in the industry, with a salary structure combining base pay and bonuses. Previous customer service experience is required; iGaming background and additional languages like Russian, Latvian, or Estonian are valued but not mandatory. Training is provided, with start dates available every second week.
How this employer is doing
average
- News: Growing or Expanding
- News: Award Recognition
- News: Legal Issue
- Leadership Change
In the news
Allwyn appoints former Betsson Group exec as CTO, EGR Global
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Service Agent - Lithuanian Speaking postings in Vilnius, and analyze any offer before you accept it.
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