Customer Service Specialist – APAC
Monster Energy APAC
Salary undisclosed
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Description
About Monster Energy:
Forget about blending in. That's not our style. We're the risk takers, the trailblazers, the gamechangers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become on along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.
A Day in the Life:
The Impact You'll Make:
- Work closely with customers across the assigned territories, in close collaboration with Operations , to address any and all service issues dealing with product supply and sales order fulfillment.
- Receive, organize, and manage data entry of all customer orders to support demand fulfillment in support of company sales objectives, and keep close contact with customers to monitor their FG inventory levels and depletions.
- Receive, organize, and manage data entry of all internal MAT/TDM sample orders for execution of company marketing & sampling activities in each assigned territory.
- Work with internal and external customers to ensure that for sales orders there is a clear transfer of ownership in compliance with company financial accounting procedures, and for sample orders there is timely and accurate accounting of company expenditures.
- Represent Company and the brands effectively to all constituencies, maintaining at all times a professional code of conduct in support of this.
- Execute special projects or assignments as directed by the Company.
- Ensure that Company operational standards, policies, procedures, and practices are followed in a timely and consistent manner.
- Perform other duties as assigned.
Who You Are:
- Between 3-5 years of experience in Inventory Control and Customer Service
- Between 3-5 years of experience in Customer Service or Supply Chain
- Computer Skills: Advance user Microsoft office. Ability to use computer-based ERP system, SAP,SAP HANA experience
- Language: Fluent English as the role requires collaborative work with regional counterparts
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About this role
Monster Energy's APAC Customer Service Specialist role centers on managing the complete order lifecycle—from intake through delivery—for both customer and internal sample orders across assigned territories. You'll be the bridge between customers, logistics, finance, and operations teams, ensuring orders move accurately and on time while maintaining SAP system integrity. The work involves data entry and organization of orders, monitoring customer inventory levels, managing sample order accounting, and handling any service issues that arise around product supply and fulfillment.
This position calls for someone with 3–5 years in inventory control, customer service, or supply chain work. You'll need advanced proficiency in Microsoft Office and hands-on experience with SAP or SAP HANA systems—comfort with ERP platforms is essential to the day-to-day. Fluent English is required since you'll collaborate regularly with regional teams. Beyond the technical skills, the role expects you to represent the Monster Energy brand professionally across all interactions, follow operational standards consistently, and adapt to special projects as they arise.
The in-office position is based in Szczecin, Poland, and suits someone who thrives in cross-functional coordination, values accuracy in data management, and can balance multiple stakeholder needs in a fast-moving environment.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Service Specialist – APAC postings in Shanghai, and analyze any offer before you accept it.
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