Service Dispatcher
Strictly Mechanical
Salary undisclosed
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Description
The Service Coordinator is responsible for being one of the primary contacts/liaisons between the Strictly Mechanical service department, construction department, and the customer. This person would be responsible for coordinating the service technicians daily schedule based upon the appointments in Acumatica. The Service Coordinator must have impeccable customer service skills and know how to effectively communicate with other departments and customers.
Qualified candidates will have:
· A High School diploma or equivalent (REQUIRED).
· 3 – 5 years of customer service experience (REQUIRED).
· 2 – 4 years of dispatching experience (REQUIRED).
· 2 – 4 years of coordinating employee’s schedules (REQUIRED).
· Previous experience working in HVAC is highly desirable, but not required.
· Experience working with the accounting software Acumatica ERP is a bonus.
The following are some of the duties which may be required of you as a Service Coordinator. Duties are assigned based on the requirements of the job and not all may be applicable.
· Keep an organized schedule daily indicating where the service technicians are scheduled to go.
· Dispatch technicians to new jobs once he or she has completed the job they’re currently working on.
· Take phone calls from technicians and redirect their calls to the appropriate person.
· Answer all incoming calls for the service department and redirect those calls to the appropriate person.
· Effectively communicate with the construction department to schedule service technicians to work on jobsites.
· Receive and process service department paperwork that is applicable to the service coordinator role.
· Create appointments in Acumatica, create purchase orders, and process purchase order markups on a needed basis as directed by the service manager.
The role of Service Coordinator is a very high energy role. Those interested in joining our team must be comfortable with taking multiple phone calls from vendors, technicians, and customers each day. Applicants must also be comfortable working on a computer for prolong periods as well as navigating each department at our main office.
Why Join the Family of Kelso Industries Companies?
Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.
Here you will experience:
Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.
Company Culture: You’ll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.
Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.
Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.
Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business
About this role
Strictly Mechanical's Service Coordinator role sits at the operational hub of the service department, managing technician schedules, fielding calls from customers and vendors, and coordinating across internal departments. You'll work primarily in the Conyers office using Acumatica to schedule appointments, dispatch technicians to jobs, and process service paperwork. The position demands strong organizational skills and the ability to handle multiple phone calls and requests simultaneously while maintaining clear communication between the service team, construction department, and customers.
This role requires a minimum of three to five years in customer service and two to four years each in dispatching and employee scheduling. A high school diploma is mandatory. Prior HVAC experience is valued but not required; familiarity with Acumatica ERP is a bonus. You'll need to be comfortable spending extended periods at a computer and navigating between departments at the main office. The work is fast-paced and requires someone who thrives in a high-energy environment with constant interruptions and shifting priorities.
Strictly Mechanical is part of Kelso Industries, a group focused on creating efficient and sustainable environments across industrial, commercial, and institutional sectors. The company emphasizes growth opportunities, a supportive culture, competitive compensation and benefits, and a commitment to diversity and inclusion.
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