INT VIP Account Manager (Hybrid)
Sporty Group
Salary undisclosed
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Description
About the role
What you'll be doing
- Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience
- Providing proactive support to VIP players, ensuring their needs are met promptly and effectively
- Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions
- Responsible for analysing data and internal reporting
- Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs
- Staying updated with industry information, policies, and regulations in the iGaming sector
- Ensuring data security
What you'll bring
- 3-5 years of experience and solid experience in managing a team of VIP Account Managers
- Experience as an VIP Account Manager within the iGaming industry required
- Excellent communication and presentation skills
- Outstanding problem-solving skills with a proactive approach
- Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities
- Strong drive to achieve and exceed targets
- Willingness to work weekends
- Fluency in English
- A competitive salary + individual performance based bonuses every quarter
- 20 days annual leave + public holidays
- South African employment contract
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats to provide great internal networking opportunities
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
We are committed to maintaining a fair, secure and authentic recruitment process. Applications submitted using false, misleading or fraudulent information, including impersonated or fake profiles, will not be considered. Where reasonably necessary to protect the integrity and security of our recruitment process, we may verify a candidate’s identity and/or the accuracy of information provided during the recruitment process. Any such checks will be carried out in a proportionate and appropriate manner and in accordance with applicable data protection and employment laws.
About this role
Sporty Group is seeking an experienced VIP Account Manager to lead relationship management and revenue growth for their high-value clients in the iGaming sector. You'll own the full lifecycle of VIP player engagement—from retention strategy and proactive support through campaign execution and data analysis—while collaborating across internal teams to deliver a seamless experience. The role demands someone who can monitor player activity, identify upsell opportunities, resolve issues quickly, and stay current with iGaming regulations and compliance requirements.
This is a contract position based in Cape Town with hybrid flexibility, suited to someone with 3–5 years of VIP account management experience, ideally within iGaming. You'll need strong communication and problem-solving skills, the ability to work under pressure across multiple priorities, and a willingness to work weekends. The package includes competitive salary with quarterly performance bonuses, 20 days annual leave, referral and flash bonuses, and company retreats.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable INT VIP Account Manager (Hybrid) postings in Cape Town, and analyze any offer before you accept it.
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