线下客服专员
Think Academy US
Salary undisclosed
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Description
Job Title: 客服 Customer Success Specialist
Location: 线下办公
Job type: 全职合同工
Pay Range: $25-28/小时 + 提成
中文（普通话）听说读写流利，具备良好的英文沟通能力
✅ 服务绩效优秀者收入更高
✅ 好未来（学而思）国际教育团队，业务持续增长，大厂机会，岗位长期稳定
✅ 完善培训体系，快速上手，有成长与晋升机会
本岗位为售后服务岗位，服务对象为已报名学生及家长，不涉及陌生电话销售或地推。
岗位职责:
- 服务：负责已报名学生及家长的日常服务，及时回复咨询，解决学习过程中的问题，为家长提供专业支持。
- 跟进：跟进学生学习情况和家长需求，协助处理课程安排、调课、请假等学习支持工作，保障学习体验。
- 客诉：妥善处理家长反馈及客诉问题，耐心沟通、协调相关团队推动问题解决，维护良好的客户关系。
- 协作：记录并整理用户反馈，与教学、运营团队紧密协作，持续优化服务流程和用户体验。
- 本科及以上学历，普通话表达流畅，具备优秀的英语听说读写能力，能够熟练使用英语进行口头及书面沟通，处理英文邮件、文档及客户咨询。
- 有客服、班主任、教务、学习服务等相关经验者优先，有教育行业经验更佳。
- 具备良好的沟通能力、服务意识和责任心，能够耐心处理家长咨询及客诉问题
工作时间:
- 每周工作5天，共40小时（轮休），需配合周末及法定节假日排班。
1、$25-28/小时 + 提成
2、提供培训与晋升机会
3、 劳务合同每年续签，表现优秀者在续约时有涨薪或转正机会
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
About this role
Think Academy US is hiring a customer success specialist to support enrolled students and their families at their San Jose office. This is a full-time contract role serving an established international education program under the好未来 (TAL Education) umbrella, with a stable, growing business and clear opportunities for advancement.
The work centers on after-sales support rather than sales outreach. You'll handle day-to-day inquiries from parents and students, troubleshoot learning issues, manage scheduling and course adjustments, and resolve complaints with patience and professionalism. The role also involves documenting feedback and collaborating with teaching and operations teams to improve the service experience. You'll work a standard 40-hour week with rotating schedules that include weekend and holiday coverage.
The position requires fluent Mandarin Chinese and strong English communication skills—both spoken and written. A bachelor's degree is required, and prior experience in customer service, education administration, teaching, or student support is preferred. The pay is $25–28 per hour plus commission, with performance-based earning potential. The company offers training, the possibility of contract renewal with raises or conversion to permanent status for strong performers, and a structured path for growth within the organization.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable 线下客服专员 postings in San Jose, and analyze any offer before you accept it.
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