Account Executive, Small Business
Fin
Salary undisclosed
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Description
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.
At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
What will I be doing?
- Evangelize our product by spearheading the growth and adoption of Intercom across our Small Business segment
- Manage the full sales cycle for Intercom’s Small Business customers, from prospecting to close, through a consultative sales approach
- Provide timely and accurate forecasts and clear visibility on revenue performance
- You’ll articulate Intercom’s value using the Command of the Message framework
- You’ll forecast and plan pacing throughout each month and quarter
- You’ll partner with SE’s to win flagship logos in the market
- You’ll partner with R&D and Marketing to act as the voice of your customers
What skills do I need?
- 2+ years experience in closing role
- 1+ years selling SaaS products
- Experience in outbound prospecting
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communicator
- Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
- Ability to close net new business in a competitive environment
- Exhibits a growth mindset, intellectual curiosity, and ambition
At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.
Learn more about working at Fin and the benefits we offer at fin.ai/careers.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
About this role
Fin is hiring an Account Executive to drive growth within its Small Business segment, selling AI-powered customer support solutions to companies looking to transform their support operations. You'd own the full sales cycle—prospecting, consultative selling, and closing—while working both inbound and outbound opportunities across diverse industries. The role involves forecasting revenue, partnering with Solutions Engineers on key deals, and serving as a voice for customer needs back to product and marketing teams.
The position suits someone with at least two years in a closing role and one year selling SaaS, ideally with outbound prospecting experience and a track record of hitting quota. You'll need strong communication skills, sales instincts, and the ability to thrive in a fast-moving environment where you're comfortable navigating competitive deals and working across a range of company sizes. A growth mindset and intellectual curiosity matter as much as your closing ability.
This is an in-office role in Sydney with an expectation of three days per week on-site. Fin emphasizes internal development and promotion, positioning this as an opportunity for progression within a rapidly expanding sales organization.
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Pay for this role
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