Digitiser
JONSSON WORKWEAR
Salary undisclosed
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Description
This role forms part of our state-of-the-art Distribution Centre, employing first class technology, and is an African first for workwear. A Customisation facility has been built as part of our Distribution Centre and is geared to serve our customers with high quality customised garments, quickly and efficiently. The customisation facility consists of embroidery, screen printing, digital printing, taping and alterations. Collaborating with, and supporting our customers is how we show our commitment to growing their brand along with ours.
The Digitiser is responsible for understanding every customisation requirement, and then digitally translating them, so that they can be accurately depicted on the garment and subsequently create a brilliant customer experience.
The main responsibilities of the role include:
- Digitising customer logos using Wilcom software to create bespoke garment branding that aligns with our high-quality standards.
- Being mindful of any practicalities of embroidery that may impact the integrity of the garment and customer branding.
- Actively engaging with relevant stakeholders around any branding limitations related to garment design, branding placement, or fabric composition while also suggesting practical alternatives that yield brilliant end results.
The experience we’re looking for:
- Proven experience in an embroidery production environment.
- Detailed understanding of embroidery machine operation and limitations.
- In-depth understanding of fabric behaviour relating to embroidery application.
- Minimum 5 years proven experience on Wilcom Software.
- Ability to communicate clearly in English with Customer Advisors and other relevant stakeholders.
The type of personality that will excel:
- Passionate about exceptional attention to detail.
- Loves working in a collaborative environment with different teams and individuals.
- Proactive and obsessed with all aspects of customisation.
- A “go-to” person on whom people can rely.
- Great time-management and organisational skills, with an attitude of doing whatever it takes to get the job done.
In line with Jonsson Workwear’s commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.
About this role
Jonsson Workwear's Distribution Centre in Kempton Park houses a customisation facility—an African first for the workwear industry—where the Digitiser role sits at the heart of translating customer branding into embroidered reality. You would use Wilcom software to digitise logos and designs, converting customer requirements into production-ready files while accounting for the practical constraints of embroidery machines, fabric behaviour, and garment integrity. This is not a back-office role; you'll engage directly with Customer Advisors and production teams to navigate design limitations, propose workable alternatives, and ensure each customised garment meets the company's quality standards.
The position demands at least five years of hands-on Wilcom experience and a solid background in embroidery production environments. You need to understand embroidery machinery inside out—its capabilities and constraints—and how different fabrics respond to the embroidery process. Clear English communication is essential, as you'll be the bridge between customer vision and production reality, often problem-solving on the fly.
This role suits someone detail-obsessed and collaborative by nature, who thrives in fast-paced customisation work and takes ownership of outcomes. You should be organised, proactive, and comfortable being the reliable expert others turn to when questions arise about what's possible and how to deliver it brilliantly.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Digitiser postings in Kempton Park, and analyze any offer before you accept it.
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