Retention Specialist
Sporty Group
Salary undisclosed
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Description
About the role
As a Retention Specialist at Sporty, you’ll play a hands-on role in supporting the delivery of South Africa focused campaigns and promotions that drive customer engagement and loyalty locally. You’ll assist with setting up and running retention activities, track results, and help ensure our offers are competitive across different markets. Working closely with product, analytics, and stakeholders, you’ll provide operational support to keep campaigns running smoothly and effectively.
What you'll be doing
- Assist in planning and executing retention campaigns and promotional activities for existing & new users across the SA markets
- Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization
- Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy
- Help ensure regional offers and promotions are delivered on time and remain competitive
- Coordinate with external partners on campaign execution and follow-up tasks
- Support personalization and automation initiatives by providing regional operational input
What you'll bring
- Bachelor’s degree in marketing, business, or a related field
- 2+ years’ experience in retention, CRM, or customer lifecycle management
- Experience in the Online Casino or broader iGaming industry is strongly preferred
- Strong analytical skills and data-driven mindset
- Excellent communication skills, fluent in written and spoken English
- Familiarity with retention and marketing automation tools is a plus
What’s in it for you
- Sporty is a remote first company in pursuit of sustainability
- A competitive salary + individual performance based bonuses every quarter
- 20 days annual leave + public holidays
- Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
- South African employment contract
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats to provide great internal networking opportunities
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
About this role
Sporty Group is looking for a Retention Specialist to drive customer engagement and loyalty for their South Africa-focused operations. In this hands-on role, you'll manage the operational side of retention campaigns and promotions, working across both existing and new user segments. You'll monitor key metrics like retention and ROI, prepare reports on campaign performance, and collaborate with product and analytics teams to keep retention tools accurate and competitive. The work involves coordinating with internal stakeholders and external partners to ensure campaigns launch on time and regional offers stay sharp against the market.
This role suits someone with 2+ years in retention, CRM, or customer lifecycle management—ideally with iGaming or online casino experience. You'll need strong analytical skills, a data-driven approach, and fluency in English for cross-team communication. Familiarity with retention and marketing automation tools will be valuable. A bachelor's degree in marketing, business, or a related field is required.
Sporty offers a competitive salary with quarterly performance bonuses, 20 days annual leave plus public holidays, and core working hours of 10am–3pm in your local time zone with flexibility beyond that. You'll have access to top-tier equipment, referral and flash bonuses, and annual company retreats. The contract is in-office based in India, and the company reviews every application individually within 48 hours.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Retention Specialist postings in your area, and analyze any offer before you accept it.
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