Customer Service Representative (Asia Remote - Thai Speaker)
Nuitée
Salary undisclosed
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Description
About the company
At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.”
By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.
With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber.
Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.
Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.
The role
Nuitée is hiring a Customer Service Representative to join the team that keeps the travel experience running smoothly for travellers.
Day to day, you'll be the point of contact for the partners who rely on Nuitée's platform to book hotels through our partners: guests who need fast, reliable support to keep their operations moving. A lot of the work is steady and relationship-driven. And when things do go wrong — a booking falls apart, a disruption cascades, a case gets complex — you're the one who owns the resolution.
The role sits at the intersection of partner success and traveller experience. You're not just solving a ticket; you're making sure the chain holds together so that the person at the end of it gets where they need to go.
What makes it interesting for you
You'll work closely with customers across the region, building the kind of trust that comes from being consistently reliable, not just reactive. When escalations do land, you'll have the autonomy to coordinate across internal teams, hotels, and partners to get to resolution quickly and professionally.
You'll also contribute to how the emergency function improves over time — better processes, clearer playbooks, and support for junior team members when the pressure is on.
The kind of problems you'll work on
- A partner is flagging a booking issue that's affecting multiple travellers. How do you coordinate a resolution across teams without losing momentum?
- An escalation is coming in hot and a junior team member needs real-time guidance. How do you keep the standard high without slowing things down?
- A recurring disruption pattern is creating friction for a key partner. How do you document it, flag it, and help fix it upstream?
This role fits someone who
- Has 3–4 years of customer service experience, ideally in travel or hospitality
- Builds trust with partners through clear communication and consistent follow-through
- Stays sharp and decisive when situations escalate, without cutting corners
- Is fluent in Business English and Thai — an additional Asian language is an advantage
- Knows their way around Microsoft Office and customer service tooling
- Is organised, detail-oriented, and takes full ownership of cases from first contact to resolution
Nuitée moves fast, keeps process light, and expects high ownership. This role suits people who enjoy building strong partner relationships, take pride in resolving complex situations well, and want to contribute to something that improves over time. It's less suited to people who prefer purely transactional work or want to stay behind the scenes.
If that sounds like you, we'd love to hear from you.
Apply with your CV & LinkedIn profile — the process is straightforward and typically takes two to three weeks.
Why Nuitee?
At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it.
- Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
- World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally.
- Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
- Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others
- AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions.
By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.
By submitting your application, you consent to Nuitée processing your personal data for the purposes of assessing your suitability for employment. Your information will be stored securely and will only be retained for as long as necessary for the recruitment process, or up to 6 months afterward, in accordance with our data protection policy and applicable laws. You have the right to request access, correction, or deletion of your personal data at any time by contacting us at careers@nuitee.com. For more details, please see our Privacy Policy: Nuitée Privacy Notice 2026.
About this role
Nuitée is looking for a Customer Service Representative to support partners across Asia who rely on the platform to book hotels. You'll be the primary contact when issues arise—whether that's a booking disruption affecting multiple travellers, an escalation needing real-time coordination, or a recurring pattern that needs upstream fixing. The work is relationship-driven and steady most of the time, but when things break, you own the resolution across internal teams, hotels, and partners until it's fixed.
This role suits someone with 3–4 years of customer service experience, ideally in travel or hospitality, who communicates clearly in Business English and Thai (an additional Asian language is a plus). You'll need to stay sharp and decisive under pressure, take full ownership of cases from start to finish, and be comfortable with Microsoft Office and standard customer service tools. You'll also contribute to improving processes and supporting junior team members when the pressure is on.
The position is based in Thailand and requires in-office work. Nuitée operates with light process and high ownership expectations, so this fits people who build strong partner relationships, take pride in resolving complex situations well, and want to contribute to something that improves over time. It's less suited to those preferring purely transactional work or background roles.
How this employer is doing
solid
- Recently Raised Funding
In the news
Latham Advises Nuitée on US$48 Million Series A Fundraising, Latham & Watkins LLP
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Service Representative (Asia Remote - Thai Speaker) postings in your area, and analyze any offer before you accept it.
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