Social Media & Community Lead
Bybit
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
About Us
Key Responsibilities
- Lead as Social Media & Community COE to the regional team, defining the regional strategy, governance, and operating framework across all social and community channels.
- Establish scalable frameworks, playbooks, and best practices that enable regional teams to execute consistent, high-quality social and community initiatives.
- Own the collection, consolidation, and analysis of community feedback, social listening, and customer sentiment, translating insights into actionable recommendations for business stakeholders.
- Build and strengthen brand trust by developing community engagement strategies and supporting reputation management initiatives across key markets.
- Partner with Product, Marketing, PR, Customer Experience, and Regional teams to ensure community insights are embedded into product launches, campaigns, and customer communications.
- Train and enable regional teams through coaching, knowledge sharing, toolkits, and campaign frameworks to improve execution quality and operational maturity.
- Define performance metrics and reporting frameworks to measure community health, engagement, sentiment, and social media effectiveness across regions.
- Continuously identify opportunities to optimise processes, tools, governance, and resource allocation between global and regional teams.
Requirements
- 6+ years of experience in social media, community management, digital marketing, or brand strategy within a fast-paced, digital-first organisation.
- Proven experience leading regional or global social media and community functions across multiple markets.
- Strong understanding of social listening, community engagement, customer sentiment analysis, and online reputation management.
- Experience developing scalable frameworks, governance models, playbooks, and operational standards.
- Strong stakeholder management skills with the ability to influence cross-functional teams and senior leadership.
- Excellent analytical, communication, and presentation skills, with the ability to translate community insights into business recommendations.
Profile
- Strategic thinker who understands how social media and community contribute to brand, product, and business growth.
- Passionate about customer engagement and building trusted communities.
- Highly collaborative, with the ability to influence without direct authority across global and regional teams.
- Data-driven, commercially minded, and comfortable making decisions based on customer insights and performance metrics.
- Thrives in a fast-paced, high-growth environment and enjoys building scalable functions from the ground up.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
About this role
Bybit is seeking an experienced social media and community leader to build and scale their regional community function across multiple markets. This role sits at the intersection of strategy, operations, and cross-functional influence—you'll define governance frameworks and best practices for regional teams, own community sentiment analysis and social listening, and translate customer insights into recommendations that shape product launches and marketing campaigns. The position requires someone who can operate at both strategic and tactical levels: establishing playbooks and performance metrics while also coaching regional teams and managing stakeholder relationships across Product, Marketing, PR, and Customer Experience.
The ideal candidate brings 6+ years in social media, community management, or digital marketing within fast-paced, digital-first environments, with proven experience leading regional or global functions across multiple markets. You'll need strong capabilities in social listening, reputation management, and community engagement, combined with the ability to develop scalable frameworks and governance models. This is a role for someone who is data-driven and commercially minded—comfortable influencing without direct authority, thriving in high-growth settings, and energized by building functions from the ground up.
Based in Baltimore but fully remote, this position offers exposure to a global cryptocurrency exchange serving 80 million users across 200+ countries. You'll work within a collaborative, fast-moving organization that invests in professional development, internal mobility, and career advancement.
How this employer is doing
solid
- Recently Raised Funding
In the news
Bybit Opens Oura Pre-IPO Perpetual Trading With Up To 25x Leverage, TradingView
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Social Media & Community Lead postings in Baltimore, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.