Reservationist
Bathhouse
Applying takes a free account: you'll come right back to this job to finish with your profile.
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
ABOUT BATHHOUSE
Bathhouse is where the sauna meets the social scene. Thermal pools, steam rooms, and elite hands-on treatments — all in a sleek, high-energy space. We're the intersection of wellness and social. Equal parts sanctuary and scene.
We build spaces where anyone, with any body, can show up and feel better leaving than they arrived.
JOB DESCRIPTION
Bathhouse is seeking an attentive, organized, and service-oriented Reservationist to support our guest experience in its entirety. This role is responsible for guiding guests through their booking process, answering questions and concerns, and helping ensure every guest feels informed, welcomed, and taken care of before they arrive.
Reservationists manage phone calls, email, and online inquiries (including social media), schedule appointments, and act as knowledgeable ambassadors for everything Bathhouse has to offer.
RESPONSIBILITIES
- Answer guest inquiries by phone, email, and online messaging in a timely, professional manner.
- Book and manage appointments using Zendesk and our reservation systems.
- Clearly explain amenities, services, pricing, policies, and availability.
- Troubleshoot scheduling issues and assist guests with changes or special requests.
- Document guest interactions and ensure accurate information.
- Develop a thorough knowledge of Bathhouse amenities, services, promotions, and policies.
- Communicate with on-site teams about guest needs, special notes, or escalations.
- Deliver warm, guest-first service while upholding Bathhouse standards and tone.
- Support a calm, professional, and welcoming experience for every guest.
QUALIFICATIONS
- Previous experience in hospitality, spa/wellness, reservations, or customer service.
- Strong written and verbal communication skills.
- Comfortable multitasking across email, phone, and software systems.
- Detail-oriented, organized, and reliable.
- Ability to stay calm, solutions-focused, and professional when issues arise.
- Positive, team-oriented attitude and strong sense of accountability.
- Comfortable learning technology and working in Zendesk (training provided).
- Ability to work evenings, weekends, and holidays as needed.
COMPENSATION & BENEFITS
- Hourly Rate: $25/hour.
- Medical, Vision, and Dental insurance available for full-time employees.
- Complimentary unlimited admission to Bathhouse.
- Three “Plus One” guest passes per month.
- 50% discount on services, retail products, and restaurant offerings.
Benefits
- Hourly Rate: $25/hour.
- Medical, Vision, and Dental insurance available for full-time employees.
- Complimentary unlimited admission to Bathhouse.
- Three “Plus One” guest passes per month.
- 50% discount on services, retail products, and restaurant offerings.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Reservationist postings in Chicago, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.