Branch Operations Manager
Vyron
Salary undisclosed
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Description
For over 70 years, Vyron has been a trusted partner to owners, engineers, and contractors, delivering thoughtful, engineered HVAC solutions backed by integrity and expertise.
We don't just supply equipment. We collaborate, adapt, and innovate to solve complex challenges and build lasting relationships that drive better results.
Branch Operations Manager
The Branch Operations Manager is a strategic partner to the Branch Manager, playing a critical role in driving operational excellence, sales process optimization, and team leadership. This role leads the Inside Sales team, champions CRM and other sales tools, and supports the branch in achieving revenue and cultural goals. The Branch Operations Manager is a key contributor to sales strategy, process improvement, and cross-functional collaboration across branches and departments. This position reports to the Branch Manager.
Key Responsibilities:
Leadership & Team Management
· Lead, coach, and develop the Inside Sales team, including training and providing backup support.
· Guide team prioritization and time management to ensure efficient workload distribution.
· Provide coaching on customer interactions, including navigating difficult conversations.
· Foster a positive, collaborative, and high-performance culture in partnership with the Branch Manager.
· Inside sales team members in this branch report directly to the Branch Operations Manager
Sales Strategy & Revenue Growth
· Collaborate with the Branch Manager on short and long-term sales strategies.
· Provide insights into process improvements and revenue opportunities.
· Utilize tools such as Dodge Market Reports and vendor reports to inform lead assignments and sales planning.
· Support visibility, reporting, and delegation to drive accountability and results.
Process & Operational Excellence
· Understand, develop, and continuously improve internal sales and operational processes.
· Serve as the CRM champion and potential superuser for other tools and technologies.
· Leverage technology to streamline workflows and enhance team productivity.
· Understand product selection, scrubbing, submission, and release processes; provide backup support as needed.
Cross-Functional Collaboration
· Partner with other branches and departments to share best practices and align on company-wide initiatives.
· Support office management responsibilities, particularly in the Madison and Green Bay branches.
Qualifications
· Proven experience in sales operations, inside sales leadership, or branch operations.
· Strong understanding of CRM systems and sales process tools; experience as a superuser is a plus.
· Excellent communication, coaching, and team leadership skills.
· Ability to manage complexity, prioritize effectively, and drive process improvements.
· Collaborative mindset with a focus on culture-building and cross-functional teamwork.
Preferred Attributes
· Strategic thinker with a passion for operational excellence.
· Comfortable navigating high-speed and complex environments.
· Committed to fostering a positive and inclusive workplace culture.
About Vyron
Vyron has been helping building owners, architects, consulting engineers, and contractors create energy efficient indoor environments since 1954. Representing top tier manufacturers of heating, ventilating, and air conditioning products, we serve the construction industry of greater Wisconsin and the upper peninsula of Michigan. Vyron is a woman owned business and an equal opportunity employer.
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.
Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.
About this role
Vyron, a 70-year-old HVAC solutions provider serving Wisconsin and Michigan's construction industry, is looking for a Branch Operations Manager to strengthen its Madison branch. You'd work closely with the Branch Manager as the operational backbone of the location, leading the Inside Sales team, optimizing sales processes, and ensuring the branch hits both revenue and cultural targets. This is a hands-on role that bridges strategy and execution—you'll coach salespeople through customer interactions, champion CRM adoption, analyze market data to guide lead assignments, and continuously refine how the branch operates.
The position suits someone with proven experience in sales operations or inside sales leadership who thrives in collaborative environments and enjoys building systems that work. You'll need strong CRM knowledge (ideally as a superuser), solid coaching skills, and the ability to manage competing priorities in a complex, fast-paced setting. Beyond the Madison branch, you'll also support office management for the Green Bay location and partner across departments to share best practices company-wide.
This role reports directly to the Branch Manager and offers the chance to make a tangible impact on both team performance and workplace culture at a woman-owned business with deep roots in its regional market.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Branch Operations Manager postings in Madison, and analyze any offer before you accept it.
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