Security Dispatcher
Titan Security Group
Salary undisclosed
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Description
Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!
Titan Security is currently hiring a Security Dispatcher to work at an Industrial location in Cleveland, Ohio.
Responsibilities may include, but are not limited to:
- Greet and assist employees and visitors, in a friendly and efficient manner, leaving a positive first impression.
- Ensure visitors and vendors are properly signed in prior to accessing the building.
- Identify all employees and/or visitors upon arrival.
- Monitor CCTV camera systems within the facility.
- Dispatch Patrol Officers to locations.
- Answer regular phones and emergency phones.
- Monitor alarm panels.
- Respond to incidents including property emergencies.
- Maintain clear, accurate logs pertaining to people or property including packages.
- Provide excellent Customer Service to all parties encountered while on duty.
- Other duties as needed.
Qualifications:
- Must be at least 18 years of age.
- Must have a valid driver's license.
- High School diploma or general education degree (GED).
- Able to pass pre-employment drug screen and criminal background check.
- Previous experience in security dispatching is preferred.
- Ability to stand/sit/walk for extended periods of time.
- Able to obtain an Ohio guard card.
Required Certificates, Licenses, Registrations: Ability to obtain a TWIC Card. Ohio Guard Card.
Preferred Certifications: NRC Certification.
Pay and Benefits:
- Starting at $17.50 per hour, Vary on position, post, and experience.
- Paid time off and paid holidays.
- Opportunities for career growth and promotion.
- Medical, dental, and vision benefits.
- Pension/Retirement 401K benefits.
- Skills-enhancing training.
EOE/M/F/D/V
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Benefits
- Starting at $17.50 per hour, Vary on position, post, and experience.
- Paid time off and paid holidays.
- Opportunities for career growth and promotion.
- Medical, dental, and vision benefits.
- Pension/Retirement 401K benefits.
- Skills-enhancing training.
About this role
Titan Security Group is seeking a Security Dispatcher for an industrial facility in Cleveland. This is a front-line role that combines access control, monitoring, and emergency response—you'll greet and verify visitors, oversee CCTV systems, monitor alarm panels, dispatch patrol officers, and handle both routine and emergency communications. The work requires strong attention to detail for logging incidents and visitor information, composure under pressure, and the ability to multitask across phones, radio systems, and security technology.
The position calls for someone at least 18 with a high school diploma or GED, a valid driver's license, and the ability to obtain an Ohio Guard Card and TWIC Card. Prior security dispatching experience is preferred but not required. You'll need to pass a background check and drug screen, and be comfortable standing, sitting, and walking for extended periods during your shift.
Titan offers starting pay of $17.50 per hour, paid time off, paid holidays, medical/dental/vision coverage, and a 401K plan, along with training and clear pathways for advancement. The company is recognized as a top workplace and emphasizes building long-term careers rather than filling positions temporarily.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Security Dispatcher postings in Cleveland, and analyze any offer before you accept it.
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