Client Service Representative - Veterinary

Burlington Emergency & Veterinary Specialists

Salary undisclosed

Williston, VTOn-site

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Description

Do you love both pets and pet people, and want to work overnight hours at a job that makes a difference in your community? BEVS is looking for a friendly and compassionate Client Care Representative to join our team!

Burlington Emergency & Veterinary Specialists (BEVS) is Vermont’s only specialty and 24/7 emergency animal hospital and we provide a level of care you simply won’t find anyplace else in the state.

From expert emergency and critical care 24 hours a day to advanced veterinary specialty and referral services—including dentistry and oral surgery, internal medicine, neurology, ophthalmology, radioiodine therapy, and surgery—BEVS animal hospital is a trusted partner not only to you and your pet, but also to the region’s primary care veterinarians. https://bevsvt.com/

Client Service Representative

Burlington Emergency & Veterinary Specialists in Williston, VT

WHAT YOU’LL DO

Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
Warmly greets clients
Prepares patient files
Receives and relays client correspondence and updates client financial records
Answers client’s inquiries about basic animal care questions and routine procedures
Educates clients on over-the-counter products such as flea and tick preventions
Admits patients and handles medical records entries accurately
Prepares client invoices for services performed
Handles payment transactions
Receives and relays telephone, fax, and email messages accurately and promptly

Our Comprehensive benefit package includes:

Medical, dental, and vision insurance
401(k) with a total company match up to 4%, after 6 months of employment
Generous paid time off and flexible scheduling
Continuing education allowance and professional development support
Mental Health Resources
Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too!

Because we know how much your pets mean to you, we offer special benefits designed just for them:

Pet Care: Discounts on veterinary services and products
Diagnostics: Savings on reference lab testing
Nutrition: Discounts on Purina pet foods
Insurance: Preferred rates with our pet insurance partner

REQUIREMENTS

High school diploma or equivalent
Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
Significant experience with basic office functions in a busy office environment

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.

Benefits

Pet Care: Discounts on veterinary services and products
Diagnostics: Savings on reference lab testing
Nutrition: Discounts on Purina pet foods
Insurance: Preferred rates with our pet insurance partner
High school diploma or equivalent
Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
Significant experience with basic office functions in a busy office environment

About this role

Working overnight at Vermont's only 24/7 emergency and specialty animal hospital means being the first point of contact for pet owners during some of their most stressful moments. As a Client Service Representative at BEVS, you'd manage the front desk operations that keep this complex facility running smoothly—answering multi-line phones, greeting clients warmly, admitting patients, maintaining medical records, processing payments, and fielding questions about basic pet care and preventive products. The role blends customer service skills with enough veterinary exposure to educate clients on routine procedures and over-the-counter treatments.

The position suits someone comfortable with fast-paced office work who genuinely enjoys interacting with both pets and their owners. While prior veterinary reception experience is preferred, it's not required—what matters is solid office fundamentals and the ability to stay organized and professional during busy overnight shifts. BEVS backs its team with comprehensive benefits including medical and dental coverage, a 401(k) match, generous paid time off, continuing education support, and notably, discounts on veterinary services for your own pets.

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Pay for this role

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