Client Relations

Role Overview

Own customer-facing project management from lease execution through Ready for Service (RFS), serving as the central link among the customer, Hut 8 Commercialization, Asset Management, Engineering and Construction, and the general contractor. The role covers the development, construction, commissioning, and delivery period; at RFS and project closeout, customer and site responsibility transitions to Asset Management.

Roles and Responsibilities

• Serve as the customer's primary point of contact for all design, engineering, construction, commissioning, and delivery matters through RFS.
• Act as the day-to-day integrator across the customer, internal Hut 8 teams, and the general contractor.
• Maintain ground-level knowledge of the project — design development, construction sequencing, RFIs, submittals, schedule dependencies, open issues, and change orders — by working directly with Hut 8 and contractor engineering and construction teams.
• Own customer-initiated change requests end to end: intake, clarification, technical scoping, internal coordination, cost and schedule impact assessment, pricing, customer approval, implementation tracking, and closeout.
• Evaluate and communicate the downstream effects of proposed changes on cost, schedule, design, procurement, commissioning, and contractual commitments.
• Ensure change orders and customer requests follow the processes established under applicable EPC, general contractor, engineering, and lease arrangements; escalate deviations to the appropriate internal owner.
• Translate customer requirements into clear direction for internal and contractor teams, and translate technical and schedule information into clear updates for the customer and Commercialization team.
• Provide the customer with regular, accurate updates on design, engineering, procurement, construction, commissioning, schedule, open decisions, and risks.
• Prepare for and lead recurring customer project meetings, maintaining action logs, decision records, and issue trackers with accountability for follow-ups.
• Maintain a single source of truth for customer requests, project commitments, lease-driven delivery obligations, amendments, change-order history, approvals, and communications.
• Identify and escalate issues that could affect RFS, customer expectations, commercial terms, project economics, or long-term operability of the asset.
• Coordinate project closeout and formal handoff to Asset Management at RFS, including final change-order documentation, delivery of project records, confirmation of open items, and transfer of customer, contractual, and operational history.
• Following handoff, transition to the next development or construction-stage customer project.