Event Staff: Executive Suites Host (Part-Time/Seasonal)
Monumental Sports & Entertainment
Salary undisclosed
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Description
Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.
Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people.
Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.
Position Overview: The Suites Host will act as the primary provider of service for Suite Guests in our venue. Suite Hosts provide a variety of customer service duties for our guests in an expert, professional, and friendly manner.
Are you an experienced and dedicated customer service professional? We'd love to hear from you!
Responsibilities:
- Greet Suite Guests with a smile and provide outstanding service.
- Ensure all guests have the appropriate ticket to access a suite/loge box.
- Assist guests visiting a suite/loge who have the proper passes.
- Inspects suite/ loge boxes pre and post event to ensure cleanliness/safety.
- Assist guests with directional and informational inquiries by demonstrating a strong knowledge of the facility and event(s).
- Assist Suite Guests with any requests and/or problems as they arise.
- Anticipate the needs of the Suites guests.
- Report any problems and/or concerns to Supervisor.
- Gather item(s) left behind in a suite and return to suites event manager to be logged.
- Other duties as assigned.
Minimum Qualifications:
- One (1) year of customer service experience.
- Exemplify a strong dedication and willingness to provide outstanding customer service.
- Good problem solving skills.
- Possess strong interpersonal communication skills.
- Ability to stand for prolong periods of time.
- Flexibility to work evenings, weekends, and holidays as needed.
Pay Range: $21.38 USD/hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About this role
Working as a Suites Host at Capital One Arena puts you at the front line of premium guest experiences for Monumental Sports & Entertainment's marquee events. You'll be the dedicated point of contact for suite and loge box guests attending Capitals, Wizards, Mystics, and Go-Go games, handling everything from greeting and access verification to addressing requests and resolving issues as they arise. The role demands strong facility knowledge, attentiveness to guest needs, and the ability to maintain professionalism and friendliness in a fast-paced venue environment.
This is a part-time, seasonal position suited for someone with at least one year of customer service experience who genuinely enjoys helping people and can think on their feet. You'll spend significant time on your feet during events, work flexible hours including evenings, weekends, and holidays, and handle both routine tasks—like pre- and post-event suite inspections—and unexpected guest requests. The pay is $21.38 per hour. If you thrive in hospitality, have solid communication skills, and want to be part of a major sports and entertainment organization without a full-time commitment, this could be a good fit.
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Pay for this role
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