Pharmacy Refill Technician
Shields Health Solutions
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Pharmacy Refill Technician
Join a team that's transforming specialty pharmacy care and helping patients receive the medications they need to live healthier lives. Apply today!
At Shields Health Solutions, we're redefining specialty pharmacy care by helping patients access and stay on life-changing therapies. As a Pharmacy Refill Technician, you'll play an important role in supporting patients throughout their medication journey by coordinating refills, assisting with pharmacy inquiries, and helping ensure timely access to specialty medications. If you're detail-oriented, patient-focused, and thrive in a fast-paced healthcare environment, we'd love to hear from you.
Location
Jacksonville, FL
Schedule: Monday through Friday, onsite.
What You'll Get
- Competitive compensation
- Medical, dental, and vision insurance starting day one
- 401(k) with company match
- 4 weeks PTO and 10 paid holidays
- Paid parental leave and disability benefits
- Career growth and professional development opportunities
- Employee wellness programs and resource groups
As a Pharmacy Refill Technician, You Will
- Make outbound refill calls to patients and assist them through the refill process from start to finish.
- Answer inbound pharmacy calls, resolve patient inquiries, and appropriately triage concerns.
- Coordinate medication refills and ensure accurate prescription data entry and documentation.
- Support claim adjudication and troubleshoot insurance rejections to help patients access their medications.
- Collaborate with pharmacists and providers to clarify prescription information when needed.
- Help maintain appropriate medication inventory and identify medications requiring special handling or storage.
- Assist with coordinating supplies needed for patient therapies, such as sharps containers and injection supplies.
- Maintain accurate records and update patient information across multiple systems.
- Participate in process improvement initiatives that enhance efficiency, quality, and patient satisfaction.
- Deliver compassionate, knowledgeable, and exceptional customer service to patients, providers, and pharmacy team members.
- Active Pharmacy Technician registration in the state of employment required.
- National Pharmacy Technician Certification (CPhT or ExCPT) strongly preferred but not required.
- High school diploma or GED required.
- At least 1 year of Pharmacy Technician experience required
- Strong phone, customer service, and interpersonal communication skills.
- Strong organizational skills with exceptional attention to detail.
- Proficiency in Microsoft Office, including Excel and Word.
- Ability to learn new systems quickly and effectively manage multiple priorities.
- A dependable, team-oriented approach and commitment to maintaining confidentiality.
- Passion for helping patients and supporting positive healthcare outcomes.
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.
Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
- parental leave
- professional development
About this role
Shields Health Solutions is seeking a Pharmacy Refill Technician to join their Jacksonville team in a full-time, onsite role supporting specialty pharmacy operations. You'll manage the complete refill lifecycle—making outbound calls to coordinate medication refills, handling inbound patient inquiries, processing prescription data, troubleshooting insurance rejections, and collaborating with pharmacists to resolve prescription questions. The work also involves inventory management, coordinating therapy supplies, and maintaining accurate patient records across multiple systems.
This position requires active pharmacy technician registration in Florida, at least one year of pharmacy technician experience, and a high school diploma or GED. National certification (CPhT or ExCPT) is preferred but not required. You'll need strong phone and customer service skills, solid organizational abilities, proficiency in Microsoft Office and web-based platforms, and the capacity to manage multiple priorities in a fast-paced environment. The role suits someone detail-oriented and genuinely focused on helping patients access the medications they need.
Shields offers competitive compensation, medical/dental/vision insurance from day one, a 401(k) match, four weeks PTO plus ten paid holidays, paid parental leave, disability benefits, and professional development opportunities. The schedule is Monday through Friday onsite in Jacksonville.
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Pharmacy Refill Technician postings in Jacksonville, and analyze any offer before you accept it.
The path into this work
We map every route into pharmacy technician work: what to learn, what each certificate costs, and how long each step takes. See the Pharmacy Technician career path.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.