Product Manager - Customer Operations
Suitsupply
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
As Product Manager for Customer Operations, you will own the strategy, reliability, and evolution of our customer service technology stack. This includes Salesforce as our core CRM, automation and self-service platforms, and telephony systems. Your primary responsibility is ensuring that these systems are robust, reliable, and scalable to support global customer service and fulfillment operations. You will also lead complex, large-scale implementations, and migrations as part of our long-term platform strategy. This role is critical to the success of Customer Operations over the coming years and requires strong ownership, technical fluency, and experience delivering change at scale.
What you will do
- Own the end-to-end Customer Operations systems roadmap, with a focus on stability, reliability, and long-term scalability.
- Act as product owner for Salesforce, ensuring it supports current and future operational needs.
- Lead selection, implementation, and optimization of automation, self-service, and telephony platforms.
- Plan and execute complex, large-scale system implementations and migrations with minimal operational disruption.
- Ensure systems are well-integrated and enable key performance outcomes such as CSAT, response times, and operational efficiency.
- Partner closely with Customer Operations leadership, IT, Data, and external vendors to deliver resilient, high-performing platforms.
- Define success metrics for systems performance and drive continuous improvement.
Who you are:
- 5+ years of experience in product management or platform ownership roles, focused on customer operations or enterprise systems.
- Deep experience with CRM platforms, including Salesforce.
- Proven track record leading complex, large-scale system implementations or migrations.
- Strong understanding of customer service technology stacks, including automation and telephony.
- Comfortable operating at both strategic and execution levels in complex, cross-functional environments.
- Able to balance speed, stability, and long-term platform health.
What you will get
- Autonomy: We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off.
- Growth: We see your potential as a key asset. At Suitsupply, you’ll have abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step.
- Corporate Social Responsibility: Our commitment to sustainability and ethical business is unwavering. We work exclusively with suppliers who uphold the highest standards, in alignment with the International Labour Organization.
- Style: Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products.
- Compensation: We offer a competitive salary of based on relevant skills and experience.
About this role
Suitsupply is seeking a Product Manager to own the strategy and reliability of its customer service technology infrastructure, centered on Salesforce, automation platforms, self-service tools, and telephony systems. You'll be responsible for the end-to-end roadmap of these systems, ensuring they remain stable, scalable, and well-integrated across global operations. This includes leading large-scale implementations and migrations, working closely with Customer Operations leadership, IT, Data teams, and external vendors to minimize disruption while driving measurable improvements in CSAT, response times, and operational efficiency.
The role demands 5+ years in product management or platform ownership, with deep expertise in Salesforce and a proven track record delivering complex system implementations. You'll need to be equally comfortable at the strategic level—defining long-term platform direction—and in the execution details of cross-functional change. The ability to balance speed, stability, and platform health is essential, as is comfort operating in complex environments without excessive approval layers.
You'll work in-office in Amsterdam and have genuine autonomy to make decisions and drive impact. Suitsupply emphasizes growth opportunities, sustainability commitments, and a 40% employee discount on its products. Compensation is competitive and based on your relevant experience.
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Product Manager - Customer Operations postings in Amsterdam North Holland, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.