Retail Services Lead
PMG
Salary undisclosed
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Description
We are PMG
PMG, a global independent platform company engineered for impact, integrates business strategy, media, creative, and data within a single operating model powered by our proprietary operating system, Alli. With more than 1,000 employees, PMG partners with brands including Apple, Nike, Dropbox, Experian, Sephora, and Whole Foods. Our work has earned top industry honors, including Cannes Lions and Adweek’s Media Plan of the Year, and PMG has won 40+ workplace culture awards, including being the only company to rank among Ad Age’s Best Places to Work for 11 consecutive years.
Who You Will Be Working With
At PMG, you’ll be part of a hands-on Commerce group—marketers, operators, analysts, and creatives who care about people as much as performance. You’ll partner closely with Retail Operations, Retail Media, Strategy, and Creative teammates to shape how products show up across marketplaces and how shoppers experience each PDP from first glance to purchase.
Day to day, you’ll collaborate with client partners and PMG leads to turn insights into action—aligning catalog health, PDP content, pricing, and promotions so everything works in sync. You’ll have supportive leaders, modern tools, and plenty of space to share ideas, mentor others, and keep raising the bar on what “retail ready” looks like.
If you’re excited about building strong client relationships, collaborating across teams, and helping brands achieve meaningful growth through smart, connected commerce, this is the place to do your best work. As a Lead in Retail Services, you’ll feel right at home here.
What You Will Do
- Lead the strategy and execution of catalog and PDP optimization across an entire brand portfolio or client category.
- Architect scalable listing frameworks that reflect marketplace SEO, UX best practices, and real conversion drivers.
- Manage promotional planning and ensure PDP content, pricing, and inventory align with promotional timelines across sales channels.
- Partner with clients and internal teams to design and implement strategic upgrades that improve catalog health and retail readiness.
- Identify systemic listing or promotion issues and build clear remediation playbooks the team can run with.
- Guide junior team members in advanced PDP optimization, promotion scheduling, and retail readiness diagnostics.
- Serve as the go-to subject matter expert on content strategy and promotional enablement for marketplace growth.
What You Will Bring
- 4+ years of experience in Client Strategy, with a bachelor’s degree or equivalent work experience.
- Experienced in catalog architecture planning and SEO-focused enhancement strategies.
- Experienced designing promotion strategies for both event-based moments and evergreen programs.
- Deep knowledge of Seller Central/Vendor Central content workflows and best practices.
- Experienced partnering with Media and Creative to ensure PDPs are truly “launch ready.”
- Experienced Momentum super-user (or similar internal tooling) for content scoring and tracking.
- Experienced using Excel and Looker/Looker Studio dashboards to monitor content performance and surface clear next steps.
- A commitment to curiosity and adaptability as a Continual Learner, staying at the forefront of media innovation while prioritizing client success with a Customer-Focused mindset that seeks opportunities to deliver meaningful value.
- A dedication to People-Focused leadership, fostering collaboration, innovation, and professional growth by leading by example and nurturing strong relationships that empower others to excel.
What We Offer
Performance-Based Rewards: Your impact should be part of your reward. This role is eligible for PMG’s annual bonus program—a standout part of our total compensation offering and an opportunity to share in our success. Bonus awards are informed by individual impact and performance, as well as team and company results, and are subject to applicable program terms.
Professional Development: Keep growing through learning and development programs, mentorship opportunities, and support for career advancement.
Generous Time Off: Take the time you need to recharge, connect with loved ones, and enjoy life outside work.
Parental Leave: Receive paid parental leave during life’s important family moments.
Retirement Benefits: Build for your future with competitive retirement benefits, including employer contributions or matching where applicable.
Fertility and Family Support: Access fertility and family-building benefits for eligible employees and their spouses or partners.
Healthcare: Choose from medical, dental, and vision coverage designed to support you and your family.
Pet Insurance: Access optional coverage for the four-legged members of your family.
Lifestyle Spending Account: Receive company-funded support for eligible health and well-being expenses.
Commuter Benefits: Access support for your commute where available.
Volunteering Opportunities: Receive eight paid hours each year to give back to your community.
AI Tools and Training: Access enterprise AI tools and ongoing training that helps PMGers use AI effectively, creatively, and responsibly.
Our benefits and compensation programs may vary by location and eligibility and are subject to applicable plan terms. We’ll share full details during the hiring process.
What Sets Us Apart
Being part of PMG means joining a company culture that’s unmatched in digital. We're dedicated to working hard to serve our employees and clients, delivering value, results, and innovation—which often requires true grit and agility. We believe in taking care of ourselves and each other to continuously improve in every way.
In alignment with our core values to be inclusive and always change for the better, PMG is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer. We believe that we only change for the better by bringing diverse perspectives to our company. PMG recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Benefits
- health insurance
- vision insurance
- parental leave
- professional development
- bonus
About this role
PMG's Retail Services Lead role sits at the intersection of commerce strategy and team leadership, overseeing catalog optimization and product page performance across major brand portfolios. You'd own the end-to-end strategy for listing architecture, promotional planning, and marketplace readiness—working across Retail Operations, Media, and Creative teams to ensure products are discoverable, conversion-ready, and aligned with promotional calendars. The work is hands-on: designing scalable frameworks, identifying systemic issues, building remediation playbooks, and mentoring junior team members while serving as the subject matter expert on content strategy and marketplace growth.
This role demands 4+ years in client strategy combined with deep expertise in catalog architecture, SEO optimization, and promotion design across platforms like Amazon Seller/Vendor Central. You'll need strong analytical chops—proficiency with Excel, Looker dashboards, and internal tools like Momentum to track performance and surface actionable insights. The ideal candidate is equally comfortable partnering with clients and leading internal teams, balancing curiosity and adaptability with a genuine commitment to client success and people-focused leadership.
Note: This is a volunteer position based in Dallas, though PMG is a global company with 900+ employees and a track record of recognition as a best place to work. The role comes with professional development, generous time off, healthcare, and other benefits, plus eight annual give-back hours for community volunteering.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Retail Services Lead postings in Dallas, and analyze any offer before you accept it.
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