Lead Store Advisor, Georgetown
On
Salary undisclosed
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Description
At a Glance
As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.
- Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence.
- Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work.
- Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.
- Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays.
- Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices.
- Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration.
About this role
On's Georgetown store is looking for a Lead Store Advisor who will balance hands-on leadership with operational responsibility. You'll supervise a team of Store Advisors while driving sales performance, mentoring staff to deliver customer-focused service, and maintaining the store's visual standards and inventory accuracy. The role requires deep product knowledge—both technical specs and the brand's broader story around sustainability and athlete partnerships—and the ability to communicate that expertise to customers and staff alike.
Beyond the sales floor, you'll own several operational functions: managing inventory flow, coordinating with store leadership and IT on system issues, training your team on back-of-house processes, and contributing ideas for merchandising and community engagement. This is a role for someone who thrives in a structured retail environment but also wants to shape how the store runs day-to-day. You'll need strong leadership instincts, attention to detail, and the ability to juggle multiple priorities while keeping the customer experience at the center.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Lead Store Advisor, Georgetown postings in Washington, and analyze any offer before you accept it.
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