Client Solutions Manager
Office Hours
$110,000 - $130,000 / year
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
About us
Office Hours is an online platform that lets users earn income by sharing what they know. Users create knowledge profiles to accept hourly consultation requests or survey opportunities based on their professional expertise. Companies and organizations seeking unique insights can search the Office Hours marketplace to quickly find and learn from thousands of advisors on demand.
What we believe
We believe that human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Office Hours’ mission is to help everyone realize the value of what they know by building tools for the knowledge-sharing economy.
Our team is headquartered in San Francisco and backed by top marketplace and business operators like Saar Gur, Marco Zappacosta, Lenny Rachitsky, Jackson Gates, and Aaron Levie. Our customers include the fastest-growing digital health companies, software startups, venture capital firms, and leading consulting firms.
Summary
As a Client Solutions Manager, you will own a portfolio of enterprise customers and will be directly responsible for their growth. You will design and executive your own account acquisition and account expansion strategies while coaching a high-performance team. Your book of business will consist of the most prominent investment firms in the region.
This role is fast-paced and client-facing with a focus on client portfolio growth and team development. You will spend most of your time developing growth strategies, executing projects, and coaching top performers. As a Client Solutions leader and first point of contact for our clients, you will also work alongside our product and engineering team to translate insights into product improvements.
Ideal candidates have prior experience managing client-facing teams within enterprise business development and/or customer success. They love taking on new challenges while never taking things for granted. We are looking for candidates who are excited to face the successes and challenges of growing client portfolios and developing high-performance teams.
Responsibilities
- Grow a portfolio of enterprise customers through account acquisition and account expansion strategies
- Hire and coach top performers and maintain talent density
- Innovate and improve processes and policies within the Client Solutions department
Qualifications
- You display a “challenge-accepted” mentality
- You are passionate about training, coaching, and developing talent
- You inspire and motivate your team to achieve ambitious goals
- You are results-driven and excel at identifying new & innovative ways to drive growth
- 3-5 years of professional work experience in customer-facing roles; 1-2 years of experience managing a client-facing team
Our Benefits
- Competitive Salary & Stock Options
- Healthcare, dental, and vision coverage
- Wellness/fitness benefit
- Flexible vacation time, regular company holidays
- Company retreats (Tahoe, Maui, Mendocino, Mexico City)
- Parent-friendly, remote work, and paid family leave
Join our team and help everyone realize the true power of what they know!
Pay Transparency Notice:
Full-time offers from Office Hours also include target equity + benefits (including medical, dental, vision and 401(k)).
Pay range: $110,000 – $130,000, based on seniority and relevant experience
This is a hybrid role, in our San Francisco office 2-3 times per week.
Don’t meet every single requirement? Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you’re excited about this role but don’t meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!
Benefits
- Competitive Salary & Stock Options
- Healthcare, dental, and vision coverage
- Wellness/fitness benefit
- Flexible vacation time, regular company holidays
- Company retreats (Tahoe, Maui, Mendocino, Mexico City)
- Parent-friendly, remote work, and paid family leave
About this role
Office Hours is building the knowledge-sharing economy, and this role puts you at the center of that mission. As a Client Solutions Manager, you'll own a portfolio of enterprise customers—primarily prominent investment firms in the San Francisco region—and drive their growth through your own account acquisition and expansion strategies. You'll be the primary client contact, translating their needs into product improvements alongside the engineering team while managing the full scope of relationship development and account strategy.
This is a leadership role that blends client-facing work with team building. You'll spend most of your time developing growth strategies, executing projects, and coaching a high-performance team you'll help hire and develop. The position demands someone with 3–5 years of customer-facing experience and 1–2 years managing a client-facing team, plus a genuine passion for talent development and a results-driven approach to identifying new growth opportunities. The role is based in San Francisco with in-office presence 2–3 times per week.
The package includes a salary of $110,000–$130,000 based on experience, equity, and comprehensive benefits including healthcare, dental, vision, wellness programs, flexible vacation, and family-friendly policies like paid parental leave. This is a fast-paced environment suited to someone who thrives on new challenges and enjoys both the strategic and interpersonal dimensions of enterprise growth.
Typical pay for this role
$60,000
Typical range: $40,000 to $100,000
This role's local market on JobMinglr
Pay for this role
$110,000 to $130,000 per year
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.