Salesforce Transformation Lead
Oldcastle BuildingEnvelope
Salary undisclosed
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Description
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
We are seeking a full-time CRM Transformation Lead to provide long-term ownership and leadership of our enterprise CRM strategy, including the immediate execution of an aggressive migration to Salesforce and the ongoing evolution of the platform post-go-live.
This role is ideal for a seasoned CRM leader who combines deep Salesforce implementation expertise with strong transformation leadership and change management capabilities. The CRM Transformation Lead will be accountable not only for successful delivery, but also for driving sustained adoption, value realization, and continuous improvement of Salesforce as a core enterprise platform.
Key Responsibilities
Enterprise CRM Ownership & Strategy
· Own the long-term CRM vision, strategy, and roadmap with Salesforce as the system of record
· Lead the CRM transformation from legacy platforms to Salesforce, from inception through stabilization and optimization
· Ensure Salesforce capabilities align to business strategy, growth objectives, and customer experience goals
· Serve as the primary business and technology owner for Salesforce post-implementation
Salesforce Migration & Program Leadership
· Lead and deliver a large-scale Salesforce migration under an aggressive timeline
· Oversee all phases of delivery: discovery, design, configuration, integration, data migration, testing, deployment, and hypercare
· Manage scope, risks, dependencies, and tradeoffs to ensure successful and timely outcomes
· Ensure high data quality, security, scalability, and performance standards
Stakeholder & Team Leadership
· Partner with executive sponsors, business leaders, IT, and external system integrators
· Drive alignment across Sales, Marketing, Service, and Operations teams
· Provide clear executive updates, outcome tracking, and decision support
· Build strong cross-functional governance and operating rhythms
Change Management & Adoption
· Lead enterprise-wide change management and adoption strategy for Salesforce
· Partner with training, enablement, and communications teams to drive user readiness
· Establish adoption metrics and continuous feedback mechanisms
· Act as a change champion, embedding standardized processes and Salesforce best practices
Salesforce Platform Stewardship
· Provide thought leadership on Salesforce architecture, product selection, and integration patterns
· Guide decisions across Salesforce platforms (Sales Cloud, Service Cloud etc., as applicable)
· Ensure ongoing optimization, release management, and platform health post-go-live
Required Qualifications
· 8+ years of experience leading CRM programs, digital transformations, or enterprise technology initiatives
· Extensive prior experience leading Salesforce implementations, preferably in complex or enterprise environments
· Proven track record delivering CRM transformations under tight timelines
· Strong experience in change management, process transformation, and user adoption
· Experience managing system integrators and external delivery partners
· Excellent executive communication, leadership presence, and decision-making skills
Preferred Qualifications
· Salesforce certifications (Administrator, Platform App Builder, Sales/Service Cloud Consultant, or similar)
· Experience owning Salesforce as a long-term enterprise platform, not just a one-time implementation
· Familiarity with Agile or hybrid delivery models
· Experience operating in fast-paced, highly matrixed organizations
What Success Looks Like
· Successful, on-time Salesforce migration with minimal disruption
· High user adoption and satisfaction across the business and measurement to key KPIs
· Clear business value realization from improved processes, data quality, and insights
· A scalable Salesforce platform that supports future growth and innovation
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
About this role
Oldcastle BuildingEnvelope is undertaking an aggressive migration from legacy CRM systems to Salesforce and needs a seasoned leader to own both the execution and the long-term platform strategy. This role combines immediate delivery accountability—managing discovery through hypercare across all migration phases—with sustained responsibility for adoption, optimization, and continuous improvement post-go-live. You would serve as the primary business and technology owner, partnering with executive sponsors, IT, system integrators, and cross-functional teams across Sales, Marketing, Service, and Operations to ensure the platform aligns with business strategy and customer experience goals.
Success requires deep Salesforce implementation expertise paired with strong transformation leadership and change management capabilities. You'll need at least eight years leading CRM programs or enterprise technology initiatives, with proven experience delivering complex Salesforce implementations under tight timelines. Beyond technical platform stewardship—guiding architecture decisions, release management, and platform health—you'll drive enterprise-wide change management, establish adoption metrics, and embed standardized processes and best practices across the organization.
This is an in-office role based in Dallas, suited for someone who thrives in matrixed, fast-paced environments and combines executive presence with hands-on program delivery. Salesforce certifications and prior experience owning Salesforce as a long-term platform rather than a one-time project are preferred. OBE offers competitive benefits, PTO with floating holidays, and a pay-for-performance culture with potential for annual raises and bonuses.
How this employer is doing
solid
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- Expanding
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Salesforce Transformation Lead postings in Dallas, and analyze any offer before you accept it.
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