Supervisor, Quality Operations

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc.

5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care.

From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale.

We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you.

Let’s transform healthcare together. POSITION SUMMARY As Supervisor, Quality Operations, you lead frontline quality execution across aseptic manufacturing, ensuring compliant, timely, and risk-based decisions that directly protect product quality, patient safety, regulatory readiness, and business performance. You own daily oversight of batch record review, deviation management, investigations, CAPA effectiveness, lot disposition, and quality system execution across a multi-shift operation.

Leveraging AI as a force multiplier, you enhance review speed, decision quality, trend detection, knowledge access, and operational scalability while maintaining human accountability for regulated outcomes. Operating within Empower’s hyper-growth 503A and 503B environment, you drive disciplined execution, continuous improvement, and inspection readiness. Success requires talent capable of strategic thinking, execution rigor, learning agility, cross-functional influence, and consistent delivery in complex, fast-evolving, highly regulated settings while developing teams, strengthening collaboration, and accelerating measurable results at scale.

RESPONSIBILITIES

Quality Execution Batch Oversight: Lead daily review and disposition activities across manufacturing operations, ensuring batch documentation accuracy, data integrity, and compliance with established quality standards. Utilize AI-enabled review tools to accelerate record assessment, identify anomalies, prioritize risk, and improve decision consistency while maintaining accountability for final quality determinations, cycle-time performance, and regulatory readiness. Deviation Leadership: Direct investigations related to deviations, excursions, nonconformances, and quality events, ensuring timely containment, root cause identification, and effective resolution.

Leverage AI-supported analytics to uncover trends, strengthen investigative rigor, improve documentation quality, and accelerate issue resolution while ensuring actions align with regulatory expectations, operational priorities, and patient safety

Requirements

Release Management: Oversee lot disposition activities and release workflows to ensure products meet quality

before distribution. Apply data-driven and AI-assisted insights to evaluate risk, streamline review processes, and improve release efficiency while maintaining compliance, protecting product qual