Key Holder
Little Words Project
Salary undisclosed
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Description
We’re looking for a Key Holder to help lead the way at our Boston store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project’s mission. As a Key Holder, you’ll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.
What you’ll do:
- Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team. You’ll help set the tone for amazing guest interactions!
- Open and close independently, ensuring everything runs smoothly.
- Host and manage in-store beading appointments, events, and parties, making every visit special.
- Help find partners to do events with, and assist with planning in-store events
- Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.
- Help train and develop Sales Associates, sharing best practices to enhance guest connections.
- Introduce new products, personalize recommendations, and create moments that leave a lasting impression.
- Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.
- Assist at the bead bar, tie bracelets, and fulfill custom orders.
- From inventory intake to clienteling and KPIs, you’ll play an important role in keeping things running smoothly.
What You Bring to the Team:
- 2+ years of retail or customer service experience.
- Strong communication and interpersonal skills—you love connecting with guests and teammates!
- Passion for beading, styling, and even capturing fun content in-store.
- You stay cool under pressure and find solutions with a positive attitude.
- Ready to jump in, support the team, and help wherever needed.
- Able to work weekends and holidays.
- You believe in Little Words Project’s mission and are excited to spread kindness every day!
About this role
Little Words Project's Boston store is seeking a Key Holder who will serve as a working leader alongside the Store Manager and Assistant Store Manager. You'll split your time between direct guest engagement—helping customers select bracelets, facilitating the bead-your-own experience, and hosting beading appointments and events—and operational responsibilities like opening and closing the store, managing inventory, visual merchandising, and training Sales Associates. This is a hands-on role that requires comfort with both the mission-driven storytelling side of retail and the logistical details that keep a store functioning.
The ideal candidate has at least two years of retail or customer service experience and genuinely connects with people. You should be comfortable working independently during opening and closing, staying composed when things get busy, and jumping between tasks—from tying bracelets at the bead bar to solving guest issues to coordinating event partnerships. A real interest in the beading and styling aspects of the brand, along with belief in Little Words Project's mission around kindness, will help you bring authenticity to the role. Weekend and holiday availability is required.
Typical pay for this role
$20,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Key Holder postings in Boston, and analyze any offer before you accept it.
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