Front Desk Concierge - ROOST Rainey
Method Hospitality
$20 - $21 / hour
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Description
About Method Co.
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
About ROOST Rainey
ROOST Rainey brings a refined, residential hotel experience to the heart of Austin’s vibrant Rainey Street District. Thoughtfully designed studio, one‑, and two‑bedroom apartments feature full kitchens, in‑unit laundry, curated furnishings, and warm, modern interiors that feel instantly livable. Guests can unwind at the rooftop pool, enjoy expansive city views, or settle into beautifully crafted communal spaces that blend comfort with understated luxury. With its walkable location, elevated amenities, and signature ROOST service, it’s an ideal home base for both short stays and extended visits.
Website: https://www.myroost.com/hotel/rainey-austin-texas
Position Overview
We are seeking a warm, polished, and highly attentive Front Desk Concierge to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests—handling check‑ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.
Key Responsibilities
- Greet guests with warmth, professionalism, and genuine hospitality
- Manage check‑ins, check‑outs, and reservation inquiries with accuracy and efficiency
- Assist guests with questions, requests, and personalized recommendations
- Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods
- Handle phone calls, emails, and guest communications in a polished, timely manner
- Collaborate with housekeeping, maintenance, and management to support smooth daily operations
- Maintain a clean, organized, and guest‑ready front desk and lobby area
- Resolve guest concerns with empathy, professionalism, and sound judgment
- Support administrative tasks, record‑keeping, and shift documentation
Qualifications
- 1+ year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred)
- Strong communication skills and a naturally warm, guest‑focused demeanor
- Ability to multitask and remain composed in a fast‑paced environment
- Proficiency with reservation systems and front‑office software
- Strong attention to detail and organizational skills
- Flexible schedule, including nights, weekends, and holidays
What We Offer
- Competitive hourly pay
- Opportunities for growth within a dynamic hospitality group
- A collaborative, design‑driven work environment
- Employee dining perks across properties
- Sick time & vacation
- Health, vision, and dental benefits
Benefits
- Competitive hourly pay
- Opportunities for growth within a dynamic hospitality group
- A collaborative, design‑driven work environment
- Employee dining perks across properties
- Sick time & vacation
- Health, vision, and dental benefits
About this role
Method Co. is seeking a Front Desk Concierge for ROOST Rainey in Austin—a design-forward, apartment-style hotel where you'd be the first and primary point of contact for guests. You'd handle check-ins and check-outs, field reservation inquiries, field guest requests with personalized recommendations, and maintain deep knowledge of the property's amenities and the surrounding neighborhood. The role blends operational precision with genuine hospitality: managing phone and email communications, collaborating across housekeeping and maintenance teams, and resolving guest concerns with both empathy and sound judgment.
This position suits someone with at least a year of front desk, concierge, or luxury guest-service experience who thrives in a fast-paced environment while staying organized and detail-oriented. You'll need proficiency with reservation systems and front-office software, strong communication skills, and the flexibility to work nights, weekends, and holidays. Method Co. emphasizes a warm, polished demeanor and the ability to multitask without losing composure.
The company offers competitive hourly pay, health, vision, and dental benefits, sick time and vacation, and employee dining perks across its portfolio. You'd work within a collaborative, design-driven hospitality group with opportunities for growth.
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Pay for this role
$20 to $21 per hour
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