Post-Sales Service Engineer
Micas Networks
Salary undisclosed
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Description
Company Overview
Micas Networks is a leading provider of open networking solutions for hyperscalers, cloud data centers, AI infrastructure, and OEM customers. We deliver high-performance Ethernet switching platforms supporting SONiC and other open network operating systems.
As we continue expanding our global customer footprint, we are seeking a highly motivated Post-Sales Service Engineer to provide technical leadership and customer support for large-scale data center networking deployments.
Position Summary
Micas Networks is seeking a customer-focused Post-Sales Service Engineer to support deployment, operations, and lifecycle management of our networking solutions across enterprise, cloud, and hyperscale environments.
The ideal candidate combines strong networking expertise, hands-on troubleshooting skills, and excellent customer engagement capabilities. This role will work closely with customers, engineering teams, and global support organizations to ensure successful product deployment, rapid issue resolution, and long-term customer success.
Responsibilities
- Lead post-sales technical support and service delivery for strategic customers, including deployment assistance, issue management, escalation handling, and solution validation.
- Serve as a primary technical interface between customers and Micas engineering teams, ensuring timely resolution of product and deployment issues.
- Troubleshoot complex networking, software, and hardware issues across switching platforms, operating systems, and data center environments.
- Collaborate closely with Product Management, R&D, TAC, and Customer Engineering teams to reproduce, analyze, and resolve customer-reported issues.
- Perform hardware-level diagnostics and failure isolation, including power, thermal, and component-related troubleshooting when required.
- Manage RMA and replacement activities, including spare unit coordination, inventory tracking, logistics follow-up, and customer communication.
- Develop troubleshooting guides, knowledge base articles, service documentation, and operational best practices.
- Participate in customer onsite support activities, lab validation, proof-of-concept testing, and deployment readiness reviews.
- Drive continuous improvement of support processes, service quality, and customer satisfaction.
Qualifications
- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Networking, or a related technical field.
- 3+ years of experience in technical support, network operations, deployment engineering, customer success, or related customer-facing technical roles.
- Strong knowledge of Ethernet switching, routing, and data center networking technologies.
- Hands-on experience with networking protocols including:
- BGP
- OSPF
- IPv6
- VXLAN
- EVPN
- MPLS VPN
- MLAG/VSU
- Experience with Linux, SONiC, or other network operating systems.
- Strong troubleshooting and debugging skills across hardware, software, and networking domains.
- Excellent communication skills with the ability to engage customers, partners, and cross-functional engineering teams.
- Ability to manage multiple priorities in fast-paced customer environments.
Preferred Qualifications
- Experience supporting hyperscaler, cloud, AI infrastructure, or enterprise data center environments.
- Familiarity with open networking platforms and whitebox switching solutions.
- Experience working with Broadcom-based Ethernet switches and SONiC deployments.
- Knowledge of data center architectures including EVPN-VXLAN fabrics and AI cluster networking.
- Experience with RMA operations, spare parts management, and field service processes.
- Project management or customer deployment experience involving large-scale network rollouts.
Who You Are
- A customer-first technical professional who enjoys solving complex problems.
- A strong communicator capable of building trust with customers and internal stakeholders.
- A hands-on engineer who can work across software, hardware, and networking domains.
- Self-motivated, adaptable, and comfortable working in dynamic, fast-growing environments.
- Passionate about networking technology, customer success, and operational excellence.
About this role
Micas Networks is looking for a Post-Sales Service Engineer to own technical support and deployment success for customers running their open networking switching platforms in data center and hyperscale environments. You'll be the primary technical contact between customers and Micas engineering, handling everything from deployment assistance and complex troubleshooting to RMA coordination and onsite support activities. The work spans hardware diagnostics, software debugging across SONiC and other network operating systems, and collaboration with product, R&D, and TAC teams to resolve issues quickly.
This role suits someone with at least three years of hands-on technical support or deployment engineering experience and solid grounding in Ethernet switching, routing, and data center networking. You'll need working knowledge of protocols like BGP, OSPF, VXLAN, and EVPN, plus comfort troubleshooting across hardware, Linux-based systems, and networking layers. Experience with hyperscaler or cloud data center environments, Broadcom switches, and SONiC is preferred but not required; what matters most is strong troubleshooting instincts, the ability to communicate clearly with both customers and engineers, and the drive to improve support processes and customer outcomes.
The position is based in San Jose and requires in-office work. It's a good fit if you enjoy solving complex technical problems, thrive in fast-paced environments, and want to directly impact customer success in a growing company focused on open networking infrastructure.
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Pay for this role
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