Keyholder, New Orleans

Hill House Home

Salary undisclosed

New Orleans, Louisiana, United StatesFull-timeOn-site

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Description

Hill House is seeking a Keyholder to help lead the retail team at our upcoming New Orleans store and become a pivotal part of our Hill House family. In this role, you'll serve not only as a brand ambassador but also as a key player in building relationships, both internally and externally, to cultivate an unparalleled service culture while coaching and mentoring a passionate team of associates. This is a full-time position with a retail schedule (including weekends).

What You'll Do:

Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met
Ensure the smooth running of store operations, adhering to policies and procedures, and maintaining operational and merchandising standards to meet brand standards continually
Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs
Support Store Manager and Assistant Store Manager with daily staffing plans, inventory management, and visual displays
Work in a fast-paced environment with fastidious attention to detail

Who You Are:

Retail management experience or service industry management background
Passion for people development and customer experiences
Self-motivated with exceptional communication and motivational attitude
High degree of flexibility and initiative
Embraces a culture of learning and advocacy
Has lived experiences with people from different backgrounds and diverse teams

Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated hourly compensation for this role is $22+/Hour

Hill House Home is a digital-first lifestyle brand that brings beauty and joy to every day rituals. Since launching with bedding in 2016, Hill House Home has extended its collections to offer bath, baby, accessories and apparel, including their widely beloved Nap Dress®. With its design-centric approach, Hill House Home offers impeccable quality, and timeless, feminine styles through quality products designed to enhance and celebrate life. Their specific aesthetic point-of-view and customer-led approach bring a fresh, accessible perspective to these time honored categories.

Hill House Home Inc. is committed to building a diverse team and fostering an inclusive culture and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in ethnicity, religion, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to hello@hillhousehome.com.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information, please review the E-Verify Participation and Right to Work notices provided with the application materials.

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About this role

Hill House Home is opening a new store in New Orleans and needs a Keyholder to help establish its retail operations from the ground up. You'd work full-time on the sales floor and behind the scenes, balancing direct client engagement with the operational backbone that keeps a store running smoothly—managing inventory, visual displays, staffing coordination, and adherence to brand standards. This role sits between the Store Manager and the sales associates, meaning you'll mentor your team while modeling the service culture Hill House wants to build.

The position calls for someone with retail or service management experience who genuinely enjoys developing people and creating strong customer experiences. You should be self-motivated, detail-oriented, and comfortable working a retail schedule that includes weekends. The company values flexibility, initiative, and a willingness to learn, and it's looking for someone who brings lived experience working across diverse teams. You'll also collaborate with marketing, eCommerce, and creative teams to align store performance with broader business goals.

The role is based in New Orleans and pays $22 or more per hour, depending on your background and qualifications.

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Pay for this role

The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Keyholder, New Orleans postings in New Orleans, and analyze any offer before you accept it.

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