Keyholder, Charleston
Hill House Home
Salary undisclosed
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Description
Hill House Home is seeking an Keyholder to assist in leading the retail team in our store. In this role, you will coach and develop a team of associates to provide a best-in-class shopping experience for our customers. The Keyholder will also be responsible for supporting the store’s daily operations including inventory management and reporting. This is a full-time position with a retail schedule that includes weekends and holidays.
Responsibilities
- Must promote an engaging and positive work environment that fosters open communication, encourages teamwork and inspires others
- Ensure sales associates are providing best-in-class customer service to every person, every time in order to drive sales and exceed customer expectations
- Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with HHH policies
- Assist in ensuring visual merchandising standards are executed and maintained to the company brand standards
- Resolve customer service related issues using good business judgment and elevating as needed to Assistant Store Manager and/or Store Manager
- Assist in maintaining daily operations of opening and closing the store
- Assist in maintaining stockroom organization & process incoming/outgoing shipments
- Assist Store Manager & Assistant Store Manager in all retail store operations
- Assume all managerial operational functions if business needs outweigh specific job functions
About You
- Retail management experience or service industry management experience background
- Passion for people development and customer experiences
- Self-motivated with exceptional communication and motivational attitude
- High degree of flexibility and initiative
- Embraces a culture of learning and advocacy
- Has lived experiences with people from different backgrounds and diverse teams
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information, please review the E-Verify Participation and Right to Work notices provided with the application materials.
About this role
Leading a retail team at Hill House Home's Charleston store means coaching associates to deliver exceptional customer experiences while managing the operational backbone of daily store functions. You'll balance people development with hands-on responsibilities—from processing transactions and maintaining visual standards to organizing inventory and resolving customer issues. The role requires comfort with retail's full schedule, including weekends and holidays, and a willingness to step into whatever operational needs arise.
This position suits someone with prior retail or service management experience who genuinely enjoys developing people and thrives in a fast-paced environment. You'll need strong communication skills, technical proficiency, and the flexibility to adapt as priorities shift. Hill House Home values team members who bring diverse perspectives, embrace learning, and can foster an engaging workplace culture alongside driving sales and meeting customer expectations.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Keyholder, Charleston postings in Charleston, and analyze any offer before you accept it.
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