Pre-Sales Engineer
Ubiquiti
$100,000 - $150,000 / year
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Description
About Ubiquiti
At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity.
At Ubiquiti, pre-sales engineering is not a support function—it’s a strategic lever. You’ll work at the intersection of customers, partners, and product, helping define how modern IT infrastructure is designed, deployed, and scaled.
The Role
We’re looking for a Pre-Sales Engineer who thrives in ambiguity, thinks in systems, and enjoys turning complex, real-world problems into simple, scalable solutions. You’ll work across Ubiquiti’s expanding ecosystem—including routing, switching, security, SD-WAN, cameras, and access control—partnering with enterprise customers, MSPs, and internal teams to design architectures and influence product direction. This is not a traditional, script-driven sales engineering role. You’ll be expected to operate with autonomy, challenge assumptions, and contribute to how UniFi evolves—not just how it’s sold.
What You'll Do
- Own problem discovery and design scalable solutions across networking and physical security, even when requirements are unclear
- Create presentations, demos, and training content that translate complex systems into clear, compelling narratives
- Translate customer and partner needs into structured, actionable feedback that informs product direction
- Scale the Partner Program by onboarding new MSPs/SIs and growing existing partners through repeatable, high-quality deployments
- Support both inbound opportunities and proactive outbound engagement with high-potential customers and partners
- Build and maintain lab environments to test, validate, and refine real-world solutions
What We’re Looking For
- Experience with Routing, Switching, and SD-WAN is strongly preferred.
- Embraces AI and LLMs to scale learning, problem-solving, and creative output efficiently
- Clear communicator who can translate complex technical concepts for both technical and executive audiences
- Strategic and systems-oriented thinker who can connect individual problems to broader patterns and solutions
- Comfortable operating in fast-paced, ambiguous environments while engaging with a high volume of customers and partners
- Up to 10% travel required for trade shows, events, and on-site projects
Benefits
- Latest Ubiquiti gear to build and maintain a home lab
- Fully paid, high-coverage medical, dental, and vision insurance
- Opportunity to directly influence products used by millions worldwide
- Flexible, hybrid work environment
Salary Range: $100,000 - $150,000
Benefits
- Latest Ubiquiti gear to build and maintain a home lab
- Fully paid, high-coverage medical, dental, and vision insurance
- Opportunity to directly influence products used by millions worldwide
- Flexible, hybrid work environment
About this role
Ubiquiti's pre-sales engineering function operates as a strategic business lever rather than a traditional support role, and this Chicago-based position sits at the intersection of customer needs, partner success, and product development. You'll work across Ubiquiti's full ecosystem—routing, switching, SD-WAN, security, cameras, and access control—designing scalable architectures for enterprise customers and managed service providers while translating their real-world problems into actionable product feedback. The work demands autonomy and systems thinking; you'll own problem discovery from ambiguous requirements through to deployable solutions, create compelling technical content and demos, and actively shape how UniFi evolves rather than simply sell it.
The role suits someone with hands-on experience in routing, switching, and SD-WAN who thinks strategically about infrastructure problems and can communicate across technical and executive audiences equally well. You'll balance multiple concurrent activities—onboarding new partners, supporting inbound sales opportunities, conducting outbound prospecting, and maintaining lab environments to validate solutions. About 10% travel is expected for events and on-site work. Comfort with ambiguity, a systems-oriented mindset, and the ability to leverage AI tools for scaling your own learning and output are valued.
Ubiquiti provides fully paid medical, dental, and vision coverage, gear to build a home lab, and the chance to influence products deployed by millions. The salary range is $100,000–$150,000, with a flexible, hybrid work environment based in Chicago.
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$100,000 to $150,000 per year
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