Customer Service Representative
Garage Door Doctor
$18 - $21 / hour
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?
Let’s Talk. Your Future Starts Here!
At Garage Door Doctor, we’re more than just a small business—we’re a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side.
We’re on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job—it’s a chance to build a meaningful career where you’ll be empowered, appreciated, and given the tools to succeed.
What You’ll Be Doing:
You'll be the voice of Garage Door Doctor—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You’ll:
Deliver top-notch service with a positive, empathetic, and professional approach.
Handle a high volume of calls with confidence and efficiency.
Work across multiple channels (email, chat, phone) to solve problems and provide updates.
Think on your feet, research solutions, and provide helpful, friendly responses.
Keep accurate records of customer interactions and transactions.
Recognize opportunities to recommend additional services that benefit the customer.
Work closely with technicians and team members to ensure seamless service.
Learn our services inside and out—becoming a go-to expert.
What We’re Looking For:
1+ year in a customer service role (bonus points if it's in home services or tech!)
Excellent communication and active listening skills.
Strong organization, time management, and multitasking abilities.
Friendly, adaptable, and calm under pressure.
Familiarity with ServiceTitan is a big plus (but not required—we’ll train you!).
A team player who’s excited about growth and making a real impact.
High school diploma or equivalent.
Why You’ll Love It Here:
Team-first culture where your contributions matter.
Opportunities for advancement—we love to promote from within!
Respect, recognition, and rewards for hard work and dedication.
Hands-on training and mentorship to help you shine.
A chance to build a career with a growing, respected local company.
This position is based in our Indianapolis, IN office—where great things are happening every day.
What we have to offer you!
- Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching
- Employee Discount
- Employee Referral
- You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
- Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles
Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Door Doctor may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.
About this role
Garage Door Doctor is looking for a Customer Service Representative to be the primary point of contact for customers across phone, email, and chat. You'll handle a high volume of inquiries, troubleshoot problems, document interactions, and collaborate with technicians to deliver seamless service. The role requires you to learn the company's services thoroughly, stay organized while multitasking across channels, and identify opportunities to recommend additional services that genuinely benefit customers.
The ideal candidate has at least a year of customer service experience—ideally in home services or tech—along with strong communication and listening skills. You'll need to stay calm under pressure, think quickly to find solutions, and work well as part of a team. Familiarity with ServiceTitan software is valuable but not required; the company will train you. A high school diploma or equivalent is required, and you'll need to pass a background check, drug screening, and motor vehicle record check.
This is an in-office position in Indianapolis paying $18–$21 per hour. Garage Door Doctor offers health, vision, and dental coverage, PTO, holidays, 401(k) matching, and an employee discount. The company emphasizes internal advancement and positions this as a genuine opportunity to build a career with a growing local business rather than a temporary role.
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
$18 to $21 per hour
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.