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Account Executive, Commercial

Intercom

Salary undisclosed

Chicago, IllinoisFull-timeOn-siteIntermediate

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Description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity? 

As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting. 

This is a seat at the centre of the biggest shift selling has seen in decades. You'll be selling AI agents to companies rethinking how their entire customer experience works, which means the conversations are strategic, technical and genuinely interesting. You'll also be using AI every day to run your own territory, from qualification to research to how you read a deal, so you're not just talking about the technology, you're operating on it. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing? 

  • Evangelize AI transformation by spearheading the growth and adoption of Fin across your given territory 
  • With access to the best internal AI tooling and enablement the market, maintain category leading and differentiating knowledge of AI as the category evolves
  • Manage the full sales cycle, from prospecting to close, through a highly consultative sales approach
  • Regardless of your segment, manage a varying volume complex 6 figure new business deals (at Fin, large and xl deals exist in every segment) 
  • Articulate Fin's value and differentiation using the Command of the Message framework / MEDDPICC. If this is new to you, you will be trained on this leading sales methodology 
  • Learn from sales leaders how to drive true control of your business; from QBR, territory planning and weekly / monthly forecasting. 
  • Partner with Sales Leaders, Sales Engineers and the wider solutions team to win flagship logos in the market
  • Represent the voice of the customer to cross-functional partners, including R&D, Product, and Marketing

What skills do I need? 

  • 2+ years experience in closing role
  • 1+ years selling SaaS products
  • Experience meeting and exceeding quota in a closing role, with a track record of selling SaaS or DBaaS
  • Experience, passion and success in outbound prospecting 
  • Strong sales acumen and a general interest in the businesses you work with 
  • Experience selling products with technical complexity or thorough implementation (bonus to have)
  • AI fluent and/or deep interest in AI tooling
  • Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
  • Exhibits a growth mindset, intellectual curiosity, and ambition

 

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the Greater Chicago Area is $147,000-$176,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. 

Policies 

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

 

Benefits

  • stock options
  • remote work

About this role

Fin, now part of Salesforce, is hiring an Account Executive to build its commercial sales organization in Chicago. You'd own a territory selling AI customer service agents to mid-market businesses—managing the full sales cycle from prospecting through close on complex, six-figure deals. The role sits at the center of a significant market shift: you'll be selling strategic, technical solutions to companies fundamentally rethinking their customer experience, and you'll use AI tools daily to run your own business, so you're not just talking about the technology, you're working with it.

The position requires at least two years in a closing role with one-plus years selling SaaS, plus a demonstrated track record of hitting quota and success with outbound prospecting. You should have strong sales acumen, comfort with technical or implementation-heavy products, and genuine interest in or fluency with AI. You'll work consultatively using the Command of the Message and MEDDPICC frameworks, partner with sales engineers and solutions teams to land flagship accounts, and represent customer needs back to product and R&D. The company emphasizes rapid growth, ownership, and progression opportunity.

The role is in-office in Chicago (hybrid policy requires three days per week minimum) and offers an OTE of $147,000–$176,000 depending on experience and location, plus eligibility for corporate bonuses, sales incentives, and RSUs.

How this employer is doing

solid

  • H1B: Sponsors Visas
  • Expanding
  • Recent Acquisition
  • Sponsors Visas

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