Pet Parent Experience Associate
Sploot Veterinary Care
$20 - $22 / hour
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Description
Urgent Care + General Practice | No Overnights | Flexible Shifts | Pet Benefits
Sploot Veterinary Care is redefining urgent and primary care for pets, and we’re seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families.
What Makes You A Great Fit
- Veterinary/Operations Experience: Veterinary, animal care, or clinic operations experience preferred, including hands-on work in a veterinary or animal care setting and front-desk/reception responsibilities
- Customer Service Excellence: Demonstrated ability to deliver consistently high-quality, client-centered experiences
- Schedule & Availability: Flexible weekly availability, including weekends, for 10-and 12-hour shifts in an onsite role at a dedicated home clinic, with occasional coverage across multiple clinic locations
What You’ll Do
- Client Support & Coordination: Independently serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out
- Schedule Management: Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency
- Team Collaboration: Partner closely with veterinarians, technicians, and fellow associates to support high-quality patient care
- Problem-Solving: Maintain composure in fast-paced or high-pressure situations, addressing in-clinic needs with professionalism and sound judgment
- Clear Communication & Guidance: Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit
The Perks of the Pack
- $20–$22/hour, plus 1.5x pay on Sploot-recognized holidays, with opportunities for growth based on performance
- Employee Pet Benefits — free, at-cost, or deep discounts for up to 5 of your own pets
- Health, Dental, and Vision with a generous employer contribution; HSA available
- 401(k) with company match
- Generous PTO, and up to 12 weeks paid parental leave
- Free Sploot-branded FIGS scrubs, snacks, and regular team events
At Sploot, we’re building the future of vet med one clinic, one case, and one team member at a time. Join our team and discover how fun, fulfilling, and supportive a veterinary career can be.
According to Colorado state law, our company practices continuous hiring, ensuring equal opportunity employment and ongoing consideration for qualified candidates. We welcome applications year-round and are committed to maintaining a diverse and inclusive workforce.
Benefits
- $20–$22/hour, plus 1.5x pay on Sploot-recognized holidays, with opportunities for growth based on performance
- Employee Pet Benefits — free, at-cost, or deep discounts for up to 5 of your own pets
- Health, Dental, and Vision with a generous employer contribution; HSA available
- 401(k) with company match
- Generous PTO, and up to 12 weeks paid parental leave
- Free Sploot-branded FIGS scrubs, snacks, and regular team events
About this role
Sploot Veterinary Care is looking for someone to anchor the client experience at their Denver urgent care and general practice clinic. As a Pet Parent Experience Associate, you'd be the first and last person pet owners interact with—managing check-ins and check-outs, coordinating the daily schedule to keep appointments flowing smoothly, and communicating clearly with clients to keep them informed and reassured. The role demands comfort in a fast-paced environment where you'll work closely with veterinarians and technicians to support patient care while staying composed under pressure.
This position suits someone with veterinary clinic, animal care, or front-desk experience who genuinely enjoys working with people and pets. You'll need flexible availability for 10- and 12-hour shifts, including weekends, and occasional work across multiple Sploot locations. The company offers $20–$22 per hour plus holiday pay, employee pet benefits (discounts for up to five of your own), health and vision coverage with strong employer contribution, 401(k) matching, generous PTO, and paid parental leave. There are no overnight shifts, and Sploot emphasizes a supportive team environment with perks like free branded scrubs and regular team events.
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Pay for this role
$20 to $22 per hour
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