Guest Services Staff - Agora /Jacobs Pavilion / Globe Iron
Aeg Worldwide
Salary undisclosed
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Description
Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
SUMMARY
Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.
PRIMARY RESPONSIBILITIES
- Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
- Operate the various coat check rooms within established guidelines and procedures at the venue.
- Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
- Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
- Seat guests and assist ADA patrons.
- Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
- Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
- Monitor venue during guest arrival and exit to comply with fire department safety regulations.
- Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.
QUALIFICATIONS
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 1-2 years of related work experience
- Ability to work in varying conditions
- Ability to lift 50 lbs. without assistance
- Positive attitude with superior customer service skills
- Ability to stand, walk, and climb stairs for long periods of time
PREFERENCES
- Previous experience working in events and knowledge of the music industry preferred
- Availability to work nights, weekends, and holidays as needed according to venue schedule.
Payscale: $14
Bonus: This position is not eligible for a bonus under the current
bonus plan requirements.
Benefits: Part-time: This position may be eligible for benefits (ACA
qualification).
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
About this role
AEG Worldwide operates three live entertainment venues in Cleveland—Agora, Jacobs Pavilion, and Globe Iron—and is hiring part-time Guest Services Staff to manage the front-line experience during events. You'd be the first point of contact for guests, handling everything from ticket scanning and wristband administration to directing people through the venue, managing coat checks, and monitoring conduct to maintain a safe environment. The role includes seating guests, assisting those with accessibility needs, enforcing venue policies, and serving on the emergency evacuation team when necessary.
The position requires a high school diploma and one to two years of related customer service or events experience. You'll need to be comfortable standing and walking for extended periods, lifting up to 50 pounds, and working in varying conditions—including nights, weekends, and holidays depending on the event schedule. A background in events or music industry knowledge is preferred but not required. The pay is $14 per hour, and part-time staff may qualify for ACA benefits depending on hours worked.
This role suits someone with genuine customer service skills and a positive demeanor who enjoys working in fast-paced, dynamic environments. If you're detail-oriented about safety and policy compliance, comfortable with responsibility for guest welfare, and available for flexible scheduling around live entertainment events, this could be a good fit.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Services Staff - Agora /Jacobs Pavilion / Globe Iron postings in Cleveland, and analyze any offer before you accept it.
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