Box Office Staff - AEG Presents Great Lakes
Aeg Worldwide
Salary undisclosed
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Description
Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
Job Summary
The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.
Essential Functions
- Accurately and efficiently processes orders for and collect payments from guests.
- Follow cash handling and inventory procedures to ensure security of assets and inventory.
- Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests.
- Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
- Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
- Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.
Required Qualifications
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 1+ years of related work experience
- Excellent customer service skills
- Must be able to work independently and in a team setting
- Good communication skills to effectively communicate with customers and co-workers
- Basic Math skills
- Must be responsible and professional
- Effective decision-making skills
- Demonstrated ability to work in a fast-paced environment
- Available to work flexible hours, including nights and weekends
Payscale: $14 - $15
Bonus: This position is not eligible for a bonus under the current
bonus plan requirements.
Benefits: Part-time: This position may be eligible for benefits (ACA
qualification).
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
About this role
Working as a Box Office Attendant for AEG Presents Great Lakes means being the first point of contact for guests purchasing tickets to events at this Cleveland venue. You'll handle ticket sales transactions, process payments, and manage cash handling while providing knowledgeable guidance on seating options, pricing, and upcoming shows. The role requires strong customer service instincts—greeting guests warmly, answering questions accurately, troubleshooting concerns, and identifying opportunities to promote similar events.
This is a part-time position suited for someone with at least one year of customer-facing experience who can work independently while collaborating with team members. You'll need to stay organized in a fast-paced environment, handle basic math accurately, and maintain professionalism while managing flexible hours including evenings and weekends. The pay is $14–$15 per hour, and part-time staff may qualify for ACA benefits depending on hours worked.
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Pay for this role
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