Customer Service Representative
Tax Relief Advocates
CA$20 / hour
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Description
Customer Service Representative
Location: Irvine, CA | On-site || Department: Customer Service || Employment Type: Full-time
About the Role
Are you a people person who thrives in a fast-paced environment and loves making a real difference for clients? As a Customer Service Representative, you’ll be the friendly, knowledgeable first point of contact, guiding clients through their tax resolution journey with clarity, confidence, and care.
What You’ll Do
- Act as a point of communication with clients, proactively updating and coordinating with Case Managers and Tax Professionals to keep cases moving forward.
- Deliver exceptional client service by professionally handling inbound and outbound calls, answering questions, and providing timely updates.
- Conduct outbound outreach to request important case documents and information from clients.
- Stay highly organized by prioritizing tasks, managing case files, and ensuring all documentation is accurate and up to date.
- Review, edit, and upload client documents efficiently into our systems.
What You Bring
- 1+ years of strong customer service experience.
- Tech-savvy and comfortable using Google Suite, Microsoft Office, CRM systems, and other standard business tools.
- Minimum typing speed of 40+ WPM.
- Experience working in a high-volume call center environment or in a high-call-volume position (both inbound and outbound calls required).
Why You’ll Love Working Here
- Impact - Every day, you’ll help real people escape financial stress and rebuild their lives.
- Growth - We’re a rapidly expanding company with plenty of room for career advancement.
- Supportive Culture - We value collaboration and continuous learning.
- High Client Satisfaction - With thousands of 5-star reviews, our clients consistently praise our expertise and results.
We’re looking for passionate, driven individuals who want to make a real difference while building a rewarding career in a purpose-driven organization.
Compensation
Hourly Pay: $20.00 per hour.
Commission: This position is also eligible for commission in addition to the hourly wage. Commission earnings are variable and based on individual production. Typical monthly commission earnings for employees in this role have ranged from approximately $300 - $500. Actual commission earnings vary based on individual performance and are not guaranteed.
Total Compensation: Actual compensation will vary based on hours worked, individual performance, and commission earnings. Commission earnings are paid pursuant to the Company's applicable commission plan.
The salary range represents the good-faith range the Company reasonably expects to pay for the position upon hire. Commission earnings are variable and are not guaranteed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply.
About this role
Tax Relief Advocates is hiring a Customer Service Representative to work on-site in Irvine, California as the primary contact for clients navigating tax resolution. You'll handle both inbound and outbound calls, coordinate with case managers and tax professionals, request documentation from clients, and manage case files and uploads to ensure cases progress smoothly. The role demands strong organizational skills, comfort with standard business software (Google Suite, Microsoft Office, CRM systems), and a minimum typing speed of 40 WPM.
This position suits someone with at least one year of customer service experience, ideally from a high-call-volume environment where you've managed both incoming and outgoing calls. You'll need to be tech-savvy, detail-oriented, and able to prioritize in a fast-paced setting. The company emphasizes that you'll directly impact clients' lives by helping them resolve financial stress, and they highlight a supportive culture with room for advancement.
The role is full-time at $20 per hour with comprehensive health, dental, and vision insurance. Tax Relief Advocates notes strong client satisfaction ratings and positions itself as a rapidly expanding organization, suggesting stability and growth potential for someone looking to build a career in customer service.
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
$20 per hour
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