Delivery Manager
Tru Consulting
Salary undisclosed
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Description
Overview of the Role
The Delivery Manager is accountable for the successful execution of client engagements, delivery outcomes, and on-project team leadership. Operating at the Manager band, this role owns how work is delivered, how delivery decisions are made within assigned authority, and how delivery teams operate to meet Tru’s standards for quality, client satisfaction, and scalability.
Delivery Managers lead delivery teams on projects, partner closely with Project Managers on execution governance, and serve as the primary escalation point for delivery risk, quality, and tradeoff decisions. Delivery Managers exercise leadership and authority within project contexts. At the Manager level, individuals are expected to demonstrate leadership readiness through coaching, mentorship, and on-project guidance in preparation for progression to Senior Manager.
Key Responsibilities
Delivery Ownership & Accountability
- Own delivery outcomes across assigned client engagements or portfolios
- Ensure engagements meet Tru standards for quality, scope, timeline, and client satisfaction
- Serve as the primary escalation point for delivery risks, tradeoffs, and quality issues
- Make delivery decisions within assigned authority and escalate appropriately
- Delivery Managers do not have formal people management responsibilities
Project & Team Leadership (Required)
- Lead delivery teams on projects, setting expectations and direction for execution
- Provide real-time feedback and guidance on delivery quality and work output
- Coordinate with project teams to ensure effective execution
- Ensure clarity of roles, responsibilities, and decision-making within engagements
Partnership with Project Management
- Partner with Project Managers who own delivery governance, timelines, and risk tracking
- Support PM authority by reinforcing cadence, escalation, and delivery discipline
- Collaborate on resourcing, sequencing, and mitigation strategies
Client Leadership
- Act as a senior delivery contact for clients during engagements
- Navigate delivery challenges and guide resolution of complex issues
- Support client confidence, retention, and referenceability
Delivery Excellence & Continuous Improvement
- Enforce delivery standards, methodologies, and quality controls
- Review deliverables and provide guidance to ensure consistency and accuracy
- Identify opportunities to improve delivery efficiency, leverage, and scalability
- Contribute to internal playbooks, standards, and best practices
Operational & Business Partnership
- Partner with Delivery Operations and leadership on capacity planning and utilization
- Provide delivery input into scoping, staffing, and risk assessment for new work
- Support business development efforts as needed (delivery approach, staffing models)
Qualifications
- 6–10 years of experience in consulting, enterprise software delivery, or professional services
- Demonstrated success owning delivery outcomes across complex client engagements
- Experience leading teams within project environments
- Prior people management experience preferred but not required
- Bachelor’s degree in Business, Finance, Information Systems, Analytics, or related field (or equivalent experience)
- Anaplan Model Builder; Solution Architect track (for technical emphasis roles)
- PMP, Agile, or relevant delivery certifications (for consulting emphasis roles)
About this role
Tru Consulting is seeking a Delivery Manager to lead the execution side of client engagements in Baltimore, working remotely. You'll own delivery outcomes across assigned projects, making decisions on scope, quality, timeline, and risk within your authority while escalating appropriately. This is a leadership role without formal people management—instead, you'll guide delivery teams on projects, provide real-time feedback on work quality, and partner closely with Project Managers on execution governance. You'll also serve as the senior delivery contact for clients, navigating challenges and supporting their confidence in the work.
The role calls for 6–10 years in consulting, enterprise software delivery, or professional services, with a track record of owning complex client engagements and leading teams in project environments. Prior people management experience is preferred but not required. You'll need a bachelor's degree in Business, Finance, Information Systems, Analytics, or a related field (or equivalent), and relevant credentials like PMP, Agile certifications, or Anaplan Model Builder experience are valued depending on whether you lean technical or consulting-focused.
Beyond day-to-day delivery, you'll contribute to Tru's standards and playbooks, partner with operations on capacity planning, and support business development with delivery insights. This role suits someone ready to step into a manager-level position with the expectation of developing leadership skills through coaching and mentorship for potential advancement to Senior Manager.
Typical pay for this role
$40,000
Typical range: $40,000 to $100,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Delivery Manager postings in Baltimore, and analyze any offer before you accept it.
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