Strategy & Operations Principal
Via
$110,000 - $160,000 / year
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Description
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Strategy and Operations Principal, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!
What You'll Do:
- Manage the on-site daily operations of Via’s service in Sioux Falls
- Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
- Manage and mentor the on-site team of dispatchers and shift managers
- Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
- Liaise closely with Via senior management and Via’s external partners
- Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
- Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
- Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
Who You Are:
- Experienced operations manager, with at least 6+ years of experience
- You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
- You are a savvy and tactful communicator: you intuitively find the right tone in every situation
- You desire to foster a culture deeply committed to providing a world class customer service experience
- You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously
- You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
- You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
- You have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
- You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
- You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
- Experience working in transit a plus
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
- Base salary range: $110,000-$160,000
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Benefits
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
- Base salary range: $110,000-$160,000
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
About this role
Via is launching a first-of-its-kind intermodal transit service in Sioux Falls, and this role puts you at the center of making it work. As Strategy & Operations Principal, you'll manage daily operations for a round-the-clock service, handling everything from real-time problem-solving with drivers and dispatchers to building relationships with community partners and senior leadership. This isn't executing an established playbook—you'll be designing processes, setting metrics, and improving operations as you go, which means the role demands someone comfortable with significant autonomy and rapid decision-making.
You'll lead and develop a team of dispatchers and shift managers while serving as the visible face of the operation. The work spans operational management, people leadership, and business development, requiring you to balance compliance and efficiency with creative problem-solving and strong communication across diverse stakeholders. Success here means fostering a high-performing culture, managing competing priorities, and driving continuous improvement through data and analysis.
This role suits an experienced operations manager (6+ years) who thrives in fast-paced, high-responsibility environments and genuinely enjoys developing people. You should be detail-oriented, adaptable, and energized by building something new rather than maintaining the status quo. Transit experience is a plus. The position is based in Sioux Falls and requires in-office presence, with compensation of $110,000–$160,000 plus equity, variable pay eligibility, and comprehensive benefits including medical coverage and 401K matching.
How this employer is doing
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- Bankruptcy or Distress
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Pay for this role
$110,000 to $160,000 per year
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