General Manager
Via
$130,000 - $165,000 / year
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Description
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!
What You’ll Do:
- Manage the on-site daily operations of Via’s service on behalf of our partner
- Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
- Manage and mentor the on-site team of dispatchers and shift managers
- Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
- Liaise closely with Via senior management and Via’s external partners
- Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
- Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
- Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
Who You Are:
- Experienced operations manager, with at least 6 - 10 years of experience and hold a Bachelor's degree
- You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
- You are a savvy and tactful communicator: you intuitively find the right tone in every situation
- You desire to foster a culture deeply committed to providing a world class customer service experience
- You are a detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously
- You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
- You are flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
- You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
- You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
- You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $130,000 - $165,000 per year
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
Ready to join the ride?
Via is an equal opportunity employer.
Benefits
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $130,000 - $165,000 per year
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
About this role
Via is building a new intermodal transit service in New York, and this General Manager role puts you at the center of that launch. You'll own the daily operations of a first-of-its-kind service, managing dispatchers and shift managers while serving as the primary point of contact for drivers, customers, and community partners. This is genuinely uncharted territory—you're not executing an established playbook but rather solving problems in real time, from scheduling a round-the-clock team to improving processes based on data and feedback.
The role demands someone with 6–10 years of operations management experience who thrives in ambiguity and high responsibility. You'll need strong people leadership skills (at least 3–5 years managing teams), the ability to juggle competing priorities, and the communication finesse to build trust across very different stakeholder groups. This is for someone who's comfortable being autonomous, detail-oriented, and adaptable—someone who sees operational friction as a puzzle to solve rather than a constraint to accept.
The position is based in New York and in-office, with a salary range of $130,000–$165,000 plus equity and variable pay eligibility. Via offers medical coverage and 401K matching as part of a comprehensive benefits package.
How this employer is doing
caution
- Bankruptcy or Distress
Typical pay for this role
$40,000
Typical range: $20,000 to $60,000
In the news
Getty Images to File for Bankruptcy, Go Private Via Koch Deal, WSJ
This role's local market on JobMinglr
Pay for this role
$130,000 to $165,000 per year
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