Gloucester Go Outdoors
Go Outdoors
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Description
About GO Outdoors:
GOOutdoors (‘GO’) focuses on innovation and authenticity whilst never losing sight of the consumer
expectation for value.Our Members Cardscheme allows us tohelp people step into the outdoors
whether it's to go walking, camping, cycling or fishing.These largerformat storesdisplayunique
product areasand displays, housingstrong exclusive brands such as Hi-Gear, North Ridge andOEX.
SeveralGO stores also now benefit from specialist sections for fishing and equestrian leveraging off
the specialist knowledge and reputation at Fishing Republic and Naylors’respectively.
RoleOverview:
Make GO an unbeatable place to shop throughdelivering exceptionalservice which has customersat
the heart. Deliverexceptional store standardsby following processes, policies and principles helping us
become the nation’s favorite outdoor retailer.
KeyDuties/Responsibilities:
•Engagecustomers following our service model.
•Support a culture of exceptional customer service and win customers for life by exceeding
their expectations.
•Play your part in creating asafe and compliant operating environment for all colleagues and
customers.
•Keep up to date with product knowledge training to pass on up to date information to
customers to support their buying decisions.
•Follow processes and policies in line with expectations.
Skills/Experience/Knowledgepreferred:
•Greatrole model whosupports colleagues bymentoring andsharing knowledge to build
stronger team.
•Clear,confident,and motivational communicator with excellent verbal, listening and written
communication skills.
•Experienceof effecively prioritising workload to achieveteamgoals and objectives.
•A passion for customer service and a proven record of delivering excellence in this area.
•Knowledge of local market trends, competitor activity and the ability to identify local
community growth opportunitiesto their Store Manager.
Behaviours:
•A positive role model that champions GO’s vision, purpose & values.
•Brings passion and energy to their work and uses this to create an unbeatable team.
•Hasa learning mindset, open to ideas and embracing change.
•Demonstrates a high level of self-awareness and empathy.
•Works collaborativelywith their team.
•Show resilience and has the tenacity to bounce back.
•Takes responsibility for their impact on the customer.
•Maintains a high level of personal integrity.
•Timely and punctual with all deadlines.
•Deals with multiple issues whilst working under pressure
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Gloucester Go Outdoors postings in Gloucester, and analyze any offer before you accept it.
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