Community Account Specialist

About the Role

The Community Account Specialist is responsible for overseeing the full accounts receivable process for their assigned portfolio. This includes managing resident billing, handling collections, resolving account discrepancies, coordinating legal action when necessary, and ensuring timely payments to support the property's financial stability.

All responsibilities must be executed in compliance with Gates Hudson’s established policies and procedures, as well as all Federal, State, County, and Local Fair Housing Laws, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other relevant housing regulations.

What You’ll Do

Accounts Receivable & Billing Management

• Monitor and maintain accurate resident billing and account records

• Review aging reports to identify delinquencies and apply corrective actions

• Ensure proper billing practices and payment allocations through account reconciliation

• Address billing disputes and resolve resident account issues promptly

Collections & Legal Coordination

• Prepare and distribute delinquency reminders and legal notices in accordance with lease terms and legal regulations

• Coordinate with legal teams to submit suit lists and support eviction processes

• Testify in court as needed regarding delinquent accounts and legal claims

• Work with site teams to manage receipt of writs and schedule evictions according to best practices

• Administer collections software and ensure timely communication throughout the collection cycle

Reporting & Communication

• Maintain and provide accurate reports and account updates to site teams, leadership, and ownership

• Address incoming communication and complete documentation in accordance with internal procedures

• Maintain updated narratives and detailed resident account notes for internal use and ownership reporting

Resident Support & Policy Adherence

• Address resident concerns related to billing or account status in a courteous and timely manner

• Foster positive relationships with residents, prospects, coworkers, and contractors through professional communication

• Ensure consistent implementation of community policies and procedures

Training & Development

• Participate in ongoing training, including:

  • Fair Housing regulations

  • YARDI property management software

  • Nexus accounts payable system

  • Accounts receivable best practices

  • Leasing paperwork

  • Workplace safety and proptech tools

• Support additional operational or administrative duties as assigned

• Be available to work occasional weekends as needed

What You’ll Bring

• Minimum 1 year of property management experience required

• Experience in collections is required; experience working with a collection’s agency is preferred

• Strong understanding of deposit accounting procedures and reconciliation processes

• Excellent written and verbal communication skills in a professional setting

• Strong customer service background with the ability to resolve issues tactfully and efficiently

• Proficiency in Yardi, Microsoft Office, and other standard business applications

• Dependable, detail-oriented, and capable of working independently or within a team

• Ability to learn and adapt to new software as required