Customer Service Representative
WiZiX Technology Group, Inc
Salary undisclosed
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Description
If you are dependable, hard-working, and looking to join a team providing excellent customer service to our clients, we want to talk with you!
WiZiX Technology Group – Customer Service Representative
We are looking for a friendly, detail-oriented Customer Service Representative to join our service team at our Fresno location. In this role, you will be the first point of contact for customers calling about copier service needs and supply orders. You will coordinate service dispatch, process supply requests, and ensure that every customer receives prompt, professional assistance.
Job Responsibilities
- Answer inbound service and supply calls from customers regarding copier/printer equipment.
- Process and track supply orders, including toner and maintenance kits.
- Create and dispatch service tickets to field technicians based on urgency and location.
- Provide basic troubleshooting assistance to help customers resolve minor issues over the phone.
- Maintain accurate records of customer interactions and service history in our system.
- Follow up to ensure customer satisfaction and timely resolution of all requests.
- Monitor incoming low toner notifications from our various cloud systems
Requirements and Skills
- High school diploma or equivalent; some college preferred.
- Previous customer service or call center experience, ideally in office equipment, copier, or related technology industries.
- Strong communication skills—both verbal and written—with a professional phone manner.
- Ability to multitask, stay organized, and handle high call volumes.
- Proficient with Microsoft Office and CRM/dispatch software (experience with e-automate or similar is a plus).
- Positive attitude and a team player.
At WiZiX Technology Group, we promote a culture of growth and believe that each employee can make a difference—no matter your role or level of experience.
Just as we aim to help our customers grow their businesses through technology, we offer our own employees growth opportunities to reach their career goals. Certifications and on-the-job training are provided as well as career development and opportunities for promotion.
About WiZiX:
WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada.
WiZiX offers a wide range of products, including Copiers, Printers, Scanners, and other office equipment from top brands such as Kyocera, Toshiba, Ricoh, and Brother. WiZiX also provides VoIP Phone Systems, Managed Print Services, Document Management Systems, EV Charging Stations.
At WiZiX, our mission is to provide the highest level of customer service, support, and technology solutions to our clients, enabling them to focus on growing their business and achieving their goals without having to worry about their office technologies.
About this role
WiZiX Technology Group is seeking a Customer Service Representative for their Fresno office to manage inbound calls from customers needing copier and printer support. You'll be the first contact for service requests and supply orders, handling everything from processing toner requests and creating dispatch tickets for field technicians to providing basic troubleshooting and following up on customer satisfaction. The role requires you to juggle multiple priorities—tracking orders in a CRM system, maintaining detailed records, and staying organized through high call volumes while keeping a professional demeanor.
The ideal candidate has customer service or call center experience, preferably in office equipment or technology, along with strong verbal and written communication skills. You'll need proficiency with Microsoft Office and CRM/dispatch software (experience with e-automate is a plus), plus the ability to multitask and stay detail-oriented under pressure. A high school diploma is required; some college is preferred.
WiZiX emphasizes growth and development, offering on-the-job training, certifications, and career advancement opportunities. This is an in-office position in Fresno, California, suited for someone who is dependable, organized, and genuinely interested in delivering excellent customer service within a technology solutions company.
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Customer Service Representative postings in Fresno, and analyze any offer before you accept it.
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