Sales & Service Lead - Lenox Square
Alo Yoga
Salary undisclosed
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Description
WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW
The Sales & Service Lead is integral to the elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.
RESPONSIBILITIES
Sales & Service Leader
- Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
- Continue to build the client relationship daily with our customers
- Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
- Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
Business Leader
- Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
- Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
- Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
People Leader
- Leads by example and inspires staff in daily operations and guest experience.
- Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
- Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
Business Partner
- Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
- Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)
QUALIFICATIONS:
- 2+ Years prior work experience in a client-centric, sales environment
- Proven leadership capabilities demonstrating excellent decision making
- Values feedback, receptive to receiving feedback and eager to provide
- High energy, upbeat and enthusiastic with the ability to integrate fun and work
- Self-motivated with a desire to achieve results and excel individually, and as a team
- Excellent interpersonal and written communication skills
- Aligns with and embodies ALO’s Guiding Principles
- Job Level: Associate
The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).
JUST SOME OF THE PERKS
- Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
- Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
- 401K with company matching (Full-Time Employees)
- Monthly Store Incentives
- Clothing Allowance
- Free yoga classes at any of our Sanctuaries (select cities)
#LI-JJ1
#LI-3
#li-onsite
Benefits
- health insurance
- vision insurance
- 401(k)
- employee discount
About this role
At ALO's Lenox Square location, this role sits at the intersection of retail leadership and brand experience. You'd lead the sales floor by coaching team members on product knowledge and guest engagement, while analyzing performance data to drive results and identify growth opportunities. Beyond the floor, you'd manage scheduling, inventory, budgets, and vendor relationships alongside the operations team, and directly oversee Sales & Service Associates and Cashiers through recruitment, evaluation, and ongoing development.
The ideal candidate brings at least two years in a client-focused sales environment and demonstrated leadership ability. You should be self-motivated, comfortable with feedback in both directions, and able to work variable shifts including weekends and the busy holiday season through early January. Strong communication skills and alignment with ALO's values matter as much as business acumen—this is as much about creating a service-driven culture as hitting targets.
The position offers a competitive benefits package including a generous employee discount, free access to ALO's wellness streaming platform and yoga classes, medical and dental coverage, 401K matching, and a clothing allowance. This is a full-time role requiring 32–40 hours per week in-office in Atlanta.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Sales & Service Lead - Lenox Square postings in Atlanta, and analyze any offer before you accept it.
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