Flight Desk Associate – Sabre Expert [Offshore]
FORA
Description
About Fora
Fora is the modern travel agency, empowering the next generation of entrepreneurs to build thriving travel advisory businesses. We're modernizing the $100B+ travel industry with AI woven through every part of the advisor's workflow, plus global supplier relationships, personalized training, and a vibrant community, all in one place. That's what lets advisors build businesses that scale, while their taste and service create trips no algorithm alone could plan. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time.
The same idea shapes how we work. We're mission-driven and obsessed with our customers, and we believe humans and AI are both essential: the best work here comes from people and technology at their best, together.
Founded in 2021, Fora has grown to a team of 200+ full-time employees based in downtown New York City. In 2026, we closed a $60 million Series D led by Forerunner and Tactile Ventures, with continued backing from Thrive Capital, Insight Partners, and Heartcore Capital. We've been named a LinkedIn Top Startup (2024), one of Fast Company's Most Innovative Companies (2023 and 2025), and one of TIME's 100 Most Influential Companies (2026).
Come build something that hasn't existed before.
Job Overview:
We’re looking for a Flight Desk Associate to join our growing Flight Desk team. This role plays a critical part in supporting our travel advisors by managing day-to-day flight operations and handling complex air travel requests.
The Flight Desk Associate collaborates closely with advisors to ensure travelers receive timely, accurate, and seamless flight support from booking through completion.
Key Responsibilities:
- Provide tailored flight options based on advisor and client preferences
- Manage flight-related inquiries, requests, and issue resolution
- Book, ticket, refund, and process voluntary/involuntary changes using Sabre (cryptic mode)
- Issue and redeem MCOs (Miscellaneous Charges Orders)
- Monitor and action ticketing and schedule change queues
- Research aircraft types, seating configurations, and routing options
- Calculate commissions based on contracts and fare basis codes
- Respond to urgent or emergency support calls from advisors and/or clients
- Assist with additional ad hoc tasks as needed
Requirements:
- 3+ years of experience in a flight support, air desk, or similar role
- Strong, hands-on experience using Sabre in cryptic mode, including both manual and automated workflows
- High attention to detail with the ability to maintain accuracy in fast-paced, high-volume work
- Strong reading comprehension — able to quickly understand fare rules, airline policies, internal SOPs, and advisor emails/requests with minimal guidance
- Ability to follow detailed instructions accurately and consistently, especially in complex booking and ticketing scenarios
- Clear and professional written and verbal communication skills, with the ability to provide concise, accurate information via email and phone
- Ability to manage multiple tasks and priorities while meeting deadlines
- Comfortable working independently and navigating changing or ambiguous situations
- Must be available to work U.S. time zones, weekends and holidays
Strongly Preferred
- Knowledge of business or private aviation
- Experience with Phase IV exchanges
- Familiarity with NDC bookings
- Proficiency in Google Workspace and Microsoft Office
- Experience with Front or similar customer communication platforms
Additional Details:
- Independent, full-time remote contractor role
- Starting hourly rate: $7–8 USD, depending on experience
- Performance-based increase after 3 months (up to +$2/hour)
- Contractors must provide their own equipment (laptop, stable internet, and backup connectivity)
- Application Process: Shortlisted candidates will complete a live skills assessment focused on Sabre cryptic commands. We’re looking for individuals who are confident in navigating Sabre, including complex workflows.
Our Values
We’re forging our own path
Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.
We’re stronger together
Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.
We believe in technology
We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.
We’re here to serve
We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.
We mean business
Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.
WORK AUTHORIZATION
Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.
EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.