Principal Business Analyst - Business Operations

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence.

We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank.

Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page .

What You'Ll Do

: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction.

We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! We are hiring a Principal Business Analyst to help lead CPQ, Quote-to-Cash, and AI-enabled Revenue Operations transformation. This role partners with Sales, Partners, Deal Desk, Finance, Legal, Product, Billing, Customer Success, and Business Technology to design scalable CPQ processes, improve quote accuracy, reduce manual workarounds, strengthen revenue data quality, and identify practical AI/automation opportunities.

This is a business-facing CPQ role. The right person understands SaaS commercial motions and metrics, including ARR, ACV, TCV, MRR, Renewable ARR, bookings, churn, expansion, contraction, uplift, NRR, GRR, forecasting, renewals, amendments, co-terming, ramp deals, early renewals, mid-term upsells, cancel-and-replace, multi-year contracts, billing frequency changes, partner deals, and non-standard enterprise structures. Here's a closer look at this key role: AI, Automation & Revenue Intelligence Identify AI/automation use cases for quote validation, bookings exception checks, approval recommendations, guided selling, data quality alerts, and intelligent reporting.

Partner with business and technology teams to ensure AI-enabled workflows use clear rules, trusted data, measurable outcomes, controls, user experience, and human review. Strategic Future AI CPQ & Quote-to-Cash Help define the future-state CPQ and Quote-to-Cash roadmap across new business, renewals, amendments, co-terming, ramp deals, partner deals, and non-standard enterprise structures. Identify root causes, process gaps, technical debt, and high-impact improvements that reduce friction, improve revenue accuracy, and scale Revenue Operations.

Business Operations, Process & Data Ownership Own business process and data flow across Sales, Partners, Deal Desk, Finance, Legal, Product, Billing, Customer Success, and Business Technology. Define controls for approvals, legacy SKU usage, professional services attach, legal/security review, quote submission, exception handling, and billing/provisioning handoffs.

Requirements

, Delivery & Execution Translate business needs into BRDs, process flows, UAT test scenari