Drive growth across a portfolio of strategic merchant partners while helping shape the future of payments at Zip Bring your expertise in account management, commercial partnerships and relationship building to deliver meaningful outcomes for merchants and customers Hybrid working with regular travel across the Victoria region Write your story with a career at Zip Our Account Growth team partners with some of Zip's most valued merchant partners, helping them unlock growth through strategic collaboration, exceptional service and data driven insights. Working closely with teams across the business, we focus on building trusted relationships that deliver long term value for our merchants, our customers and Zip. As an Account Growth Manager, you'll operate in a hybrid Account Manager and Field Manager capacity, owning the growth strategy for a portfolio of consultative merchants.
You'll combine commercial thinking with hands on relationship management, helping merchants maximise performance, increase product adoption and create exceptional customer experiences while identifying new opportunities to grow our partnerships. What you'll own Own the growth, retention and performance of a portfolio of strategic merchant partners, developing account plans that drive revenue, customer acquisition and long term success. Build trusted relationships with stakeholders across merchant organisations, from frontline teams through to senior leaders.
Identify and execute growth opportunities that strengthen partnerships and deliver measurable commercial outcomes. Negotiate commercial initiatives and partnership opportunities that create value for both Zip and our merchant partners. Deliver face to face training, coaching and ongoing support to ensure merchants are confident, engaged and compliant when offering Zip solutions.
Conduct regular business reviews, sharing insights, performance trends and recommendations that help merchants achieve their goals. Analyse merchant performance data to identify opportunities to improve sales, customer experience and product adoption. Execute Best Practice Integration standards, ensuring Zip branding, customer messaging and in store experiences are optimised.
Partner closely with Business Development, Marketing, Product, Engineering, Legal, Sales Operations and Customer Experience teams to deliver great outcomes for merchants. Act as the voice of the merchant by providing feedback that helps shape product improvements, commercial strategy and future opportunities. Manage escalations effectively while maintaining strong governance, compliance and risk management across your portfolio.
Represent Zip professionally in the field, strengthening our brand and building lasting merchant relationships. What you'll bring to the team Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you're a great fit with our four Values, and have a desire to learn and grow.
So whether you meet some or all of the desirable attributes below, we'd still love to hear from you. Experience in Strategic Account Management, Key Account Management, Field Sales, Business Development or Merchant Growth. A proven track record of growing customer portfolios and building long term commercial partnerships.
Strong commercial acumen with an understanding of retail, payments, fintech or financial services. Excellent relationship management, communication, negotiation and presentation skills. The ability to analyse data and translate insights into practical growth strategies.
Experience working with CRM platforms such as Salesforce. Strong planning, organisation and time management skills with the ability to manage multiple priorities. A willingness to travel regularly and work flexibly to support merchant training and business needs.
A mindset that embraces AI and new tools to adapt, learn and grow. An aptitude for identifying and managing risks.
